Scott Fleming Email & Phone Number

Perth, Wa, Au

Perth, Wa, Au

The judging panel comprises a cross section of Australian tourism industry experts, selected for their knowledge and experience. The panel is made up of 32 judges – 4 from each of the states and territories of Australia.

The appointment of judges is designed to be completely transparent and all judges must meet strict criteria as well as be a representative of the tourism industry. Judges must possess a strong knowledge of the operations of the industry and will be, or have been, involved in tourism at a senior management level.

Perth, Western Australia

World-class accommodation, restaurants, wineries, breweries, distilleries, countless gourmet artisan goods, handcrafted wares, bustling markets, vibrant studios and endless experiences, just 25 minutes from Perth. This is the Swan Valley. The Swan Valley Visitor Centre helps deliver state of the art services to more than 5.4 million visitors per year. A recognised level one award-winning Visitor Centre it offers information services 24 hours a day, 7 days a week. A leader in its field, the Centre has been honoured with the industry’s most prestigious award with its induction into the Australian and Western Australian Tourism Awards Hall of Fame.As Manager I'm involved in all areas of tourism management including marketing, product, business and economic development.Key responsibilities:• Develop, lead and manage a team of up to 32• Lead and manage the day-to-day operations of the Swan Valley Visitor Centre delivering services to more than 5.4 million visitors per year• Plan, develop and maintain service standards, work systems and processes to enable optimum performance• Manage revenue and pricing for accommodation, tours, events, tourism products and merchandise• Analyse quality and service delivery and implement system improvements

Perth, Australia

Flight Centre Limited is one of the world's largest travel agency groups, with more than 2000 leisure, corporate and wholesale businesses in 11 countries.My time at Flight Centre Limited was in positions as Store Manager and Corporate Account Manager, I was responsible for managing all aspects of the Flight Centre business environment including:• Develop and manage high level relationships with customers for their corporate travel spend.• Ensure client deliverable expectations are being met including reporting and business plans.• Assist clients with strategic direction and planning for travel policies.• Develop new service offerings and optimise current systems and revenue streams.• Coaching and developing the team while motivating and maintaining an enthusiastic team spirit • Mentoring the team as I provided focus and direction.• Maintaining customer service quality and standards for the team.• Driving financial results and KPI's.• Implementing and adhering to Flight Centre Limited daily, weekly and monthly systems.• Overseeing shop and team presentation.

French Polynesia (6 Month Contract)

In cooperation with the Hotel Manager I ensured the proper management of the Reception and carry out security control and administrative duties in accordance with Renaissance Cruises Standards. My main responsibilities consisted of: • Management of reception area at night• Hourly fire, safety and security patrols• Processing onboard sales in cooperation with Bar Chef and Restaurant Manager• Execution of all administrative duties according to company standards• Preparation and execution of a smooth check-in and check-out• Controlling of all guest checks and upkeep of the internal bookkeeping system• Controlling and entering of guest checks into the Protel system• Preparation of Night Auditor report• Correct handling of all Reception equipment• Control of VAT in accordance with national VAT table regulations• Handling of internal debtor files, cost control• Handling and preparation of Customs Regulations• Providing general administrative support for the Receptionist and Hotel Manager• Complaint management• Conduction of stock takes; inventory according to company procedures• Preparation of opening and closing ships at start and end of season• Assistance in other departments upon instruction from supervisors (if required)• Performance according to company standards and HACCP rules• Participation in loadings• Correct storage of stock; establishing of par levels• Active participation in onboard training programs

Novotel Langley Perth/Novotel Palm Cove Cairns

AccorHotels Group, a global leader in Hotel Management with over 3,500 hotels.My main duties and responsibilities as Night Audit at the Novotel Langley in Perth and Novotel Palm Cove in Cairns included:• Audit the daily activity of front office and food & beverage operations in accordance to policies and procedures• Provide accurate and up to date financial and yield reports as directed• Night management of hotel operations in the absence of department HODs• Ensure guest feedback is recorded accurately per operational standards and any matters requiring action are resolved in a prompt and efficient manner• Ensure guest security and privacy is maintained at all times• Actively contribute towards reaching agreed hotel targets and objectives

Perth, Western Australia, Australia

The Olive Tree Restaurant is one of Perth's premier dining venues. As Head Waiter/Manager on Duty my key responsibilities were: • Leading front-of-house and back-of-house teams• Streamlining operations• Hiring and onboarding new employees• Ensuring and measuring guest satisfaction• Managing inventory• Managing finances