Scott G. Email & Phone Number

Fairfax, Va

• Directly responsible for IT management to include monitoring, configuring, troubleshooting, and maintaining computers, servers, group policies, networks, and software for over 200 hardware devices and 350 users at 19 locations.• Managing implementation/configuration of all IT resources for new or existing locations including: Procurement of hardware, firewall configurations, access point configurations, site to site VPN connections, desktop setup/configuration, network printer/scanner configurations, cabling, etc.• Tightening network/information security; Implementing multi-factor authentication.• Managing/implementing cloud storage and backup solutions.• Manage the daily operations to meet customer satisfaction to include, help desk ticketing system, tracking incidents and resolutions, end user desktop support, procurement, PC deployments, SLA Violations, asset management, and remote support.• Administer, assist, and implement multiple projects for new business solutions such as Office 365 migrations, Azure Active Directory, server migrations, business integrations, desktop imaging, and end user support.• Conduct cost analysis and breakdown for all corporate IT infrastructure, devices and supplies to determine viable changes and propose to senior leadership.• Main point of contact for all IT vendors.• Maintain vendor relationships • Develop standard operating procedures and conduct training for company personnel on the use of new or upgrades to existing systems.• Maintenance and improvements to organization's IT infrastructure.• Database management and data analytics.• Management of physical security systems to include but not limited to: Cameras, Fire/Security Alarms, Access Control.• Managing Microsoft 365 and licensing (Exchange 365, Azure Active Directory).• Digital signage/pricing menu board software/hardware deployments and cloud syncing configuration.

Fairfax, Va

• Directly responsible for the maintenance, repair and end-user support of all systems related to Virginia Tire & Auto’s Information infrastructure. • Managed service tickets through to completion ensuring internal customer satisfaction.

South Riding, Va

Mid-level store management reporting directly to store manager. Consists of Sales Associate responsibilities along with other responsibilities.

Gainesville, Va

Communication of suggested maintenance to the customer, up selling products and services based on recommendation from automotive technicians. Tracking invoices, ordering tires and/or other parts, offering excellent customer service through providing accurate and in depth information to the customer in order to ensure a great experience with our company.

Gainesville, Va

Store management which includes various managerial tasks, performing service writer duties, managing workflow to ensure that order and productivity is maintained. Ensure that employees adhered to company policies, providing training to existing employees and support of on-boarding activities for new employees. Provide excellent customer service and resolution of customer complaints.

Gainesville, Va

Communication of suggested maintenance to the customer, up selling products and services based on recommendation from automotive technicians. Tracking invoices, ordering tires and/or other parts, offering excellent customer service through providing accurate and in depth information to the customer in order to ensure a great experience with our company.

Gainesville, Va

Supervising all activities within the general service department, maintaining workflow, ensuring timely completion of tasks, ensure that all general service technicians are properly trained to complete the tasks at hand.

Gainesville, Va

Performing general service tasks on customer vehicles including, but not limited to, oil changes (including checking and topping off all under the hood fluids), battery replacement, bulb replacement, mounting/dismounting and balancing tires, checking tire wear patterns, checking over brakes and steering/suspension systems, and troubleshooting minor vehicle malfunctions.