Scott Glisson Email and Phone Number

In 2023 our company made the decision to move one business unit from Dynamics 365 for Sales to Salesforce as we began the process of splitting off a division of our company into a separate entity. I was transferred to the SFDC Team to assist in managing our Salesforce platform as an Administrator while continuing to manage the administration of the Dynamics 365 for Sales platform for the other division. As an SFDC Administrator, I: • Provided day-to-day technical support for 260 end users to resolve issues with the required urgency as dictated by the user.• Managed data governance and was able to clean up over 100,000 duplicate or stagnant accounts, contacts, leads, and opportunity records.• Facilitated thorough UAT to ensure successful implementations of updates and SOWs from managed services partner.• Configured and customized the platform by creating workflow automation, dashboards, and custom reports, to meet the needs of the business.• Triaged complex technical problems and escalated them as necessary to our specialized managed services teams.• Maintained, updated, and merged customer records, ensuring a high level of data integrity for our Sales and Client Success Teams.• Assisted in creating and maintaining reference documentation for the SFDC Team regarding key processes the team was responsible for.• Earned Ranger rank on Salesforce Trailhead.

As a Microsoft Dynamics 365 Administrator, I:• Helped facilitate the ushering in of MS Dynamics CRM 2016 to our company that had been using Excel and notebooks to manage sales pipeline.• Planned and coordinated all system updates and patches from Microsoft.• Provided day-to-day technical support for 450 end users to resolve issues with the required urgency as dictated by the user.• Configured and customized the platform by creating flows, business rules, email alerts, custom objects and fields to meet the needs of the business.• Created dashboards and custom lookup views for different business units and individuals.• Designed and implemented a business process flow for Lead to Opportunity that included Demo stage for Sales Team.• Regularly met with business unit managers to maintain relationships while also hearing what pain points needed to be addressed in the system.• Documented and instituted training for Sales, Client Success, and Executive Teams.• Facilitated thorough UAT to ensure successful implementations of updates and SOWs from managed services partner.• Excelled in requirements gathering, roadmap development and implementing change.• Managed all security configurations for the organization.• Collaborated solutions with team on trending issues in ticketing system.• Earned CRMUG Academy Administrator’s Purple Belt.

Moved to Africa to live cross-culturally for a specific six-year commitment to initiate and facilitate development projects, ushering them towards becoming self-sustaining for the indigenous people of Mbarara, Uganda. Projects include:- Initiated a micro-lending program for individuals in those 22 villages, supervising their projects- Managed the financials and the construction of a long-term rental facility and community center- Coached and mentored employees and other community members- Marketed the rental facility and secured long-term renters for this facility – this provided funding for ongoing projects even after my repatriation to America- Managed and developed staff of employees at the rental facility - training them to manage this facility on their own

- Developed and implemented a cross-functional on-boarding process for product procurement- Nurtured relationships with all international shipping partners to establish best practices and reliable partnerships- Facilitated EDI implementation for all 3PL’s, Ocean Carriers, Customs Brokers, and Draymen