Planned, implemented, and coordinated emergency medical services response system with 60-plus indirect staff using team of 4 direct staff. Responded to local and regional incidents as member of Disaster Response Team. Coordinated regional recruitment and onboarding in the Sacramento Valley.• Drafted policies and procedures for distribution across remote deployment stations, promoting continuity of operations. • Analyzed emergency response data for strategic planning of resource allocation, keeping labor resource costs within budget.• Resolved internal disputes using careful approach with active listening, communicating, analyzing root causes, and reaching amicable solutions.• Managed simultaneous projects, including national accreditation with Commission on Accreditation of Ambulance Service and Everbridge employee mass notification system.• Promoted employee engagement through community outreach with innovative volunteer running team in partnership with A Change of Pace Foundation.• Created grant process with local regulatory agency for expanded EMS Bike Team resources, increasing number of billable special events.• Developed training exercise integrating allied agencies in EMS system design, increasing transparency and accountability.

Reviewed, evaluated, coordinated, and monitored activities of emergency medical service providers within Sacramento County.• Interpreted state regulations and health and safety code, enabling clinical protocol development and providing guidance to emergency medical services partners.• Oversaw successful certification of Emergency Medical Technicians and Paramedic Accreditation.• Developed training program for Paramedic Accreditation in Sacramento County. • Inspected county emergency medical service training providers, verifying compliance with regulations and promoting consistency across all programs.

Acted as patient advocate providing care to sick and injured in 911 system through established medical protocols. Disaster Response Team member responding to regional medical and health incidents. • Facilitated quality prehospital care in urban and rural environments.• Documented patient care using clear and concise terminology.• Participated in regional continuous quality improvement reviews.