Scott Gray Email & Phone Number

A senior pensions professional with considerable operational, change, programme and client management experience gained through a range of roles at a number of leading organisations within the financial services, outsourcing and consulting sectors over the last 30+ years.Entered the pensions industry in 1991 and held the position of Head of Operations at the time of leaving Capita in June 2009. Joined Aon Consulting in July 2009 as Business Transition Manager and subsequently took on the role of Programme Director under the merged Aon Hewitt Benefits Administration business in the UK & EMEA. Joined USS Limited in September 2014 as Interim Service Delivery Programme Manager and subsequently took on the role of Head of Supplier Management & Service Engagement in September 2015. Joined the USS Pensions Business Executive Team in November 2017 in the role of Pensions Engagement & Development Executive.Extensive experience in the provision of service excellence for large Industry Wide arrangements, First Time Outsourced arrangements and schemes with complex benefit structures within both the private and public sector. Proven track record of delivering a varied programme of tactical and strategic projects (in-house & external) covering:- Administration consultancy.- Business improvement.- Change management.- Channel shift.- Client management.- Cost base reduction.- Customer experience.- Internal governance & audit.- Offshoring.- Operational management.- Operational recovery.- Pensions administration.- Process re-engineering.- Product development & delivery.- Programme management.- Supplier management.- Transformation.- Transition & stabilisation.Comfortable working at board level, participating in executive decision making, providing expert advice / support to new business development opportunities and managing key client relationships. Significant experience of working with high profile clients including Unilever, BMW, Babcock, GE, Scottish Power, BAE Systems and the Higher Education sector.

Listed skills include Outsourcing, Change Management, Business Process Improvement, Governance, and 29 others.