• Performing Account Administration activities in ADo Add \ Modify \ Disable Accounts in ADo Audit Account Activity & Compliance activity• Use of Remedy 8\ Infra\ Service Now for Incident Management tasks• Password Manager Pro - Privileged Account Administratoro Patching the serviceo Participating in implementation of a serviceo Participation in remediation of security issue.o Dealing with the vendoro Monitoring Use and Policy • RSA Token \ Account… Show more • Performing Account Administration activities in ADo Add \ Modify \ Disable Accounts in ADo Audit Account Activity & Compliance activity• Use of Remedy 8\ Infra\ Service Now for Incident Management tasks• Password Manager Pro - Privileged Account Administratoro Patching the serviceo Participating in implementation of a serviceo Participation in remediation of security issue.o Dealing with the vendoro Monitoring Use and Policy • RSA Token \ Account Administrationo Monitoring Token Assignmento Reassign Tokens when requestedo Monitoring Token Activity• Ensuring all SLAs are met• Ensuring all Compliance Requirements are met• When required acting as a further escalation point for Incidents and requests. Show less

Troubleshoot & address hardware and software problemsCreate, modify or remove user accessIncident ManagementQueue ManagementProviding assistance with training of new staffAssist in reporting for the contractUse of Remedy for Incident Management processWork as 2IC for Team Lead - replacing when requiredWork to ensure all contract SLAs are exceeded

First point of contact for customers seeking assistanceAddress issues where possible in set timeframe. Troubleshooting and recording details.Account maintenance using IDAdmin and Active Director:Creating, modifying or Terminating Chevron User Accounts.Transferring of Accounts from other Chevron locations around the world to work for the Australian Business Unit.Modifying Security groups to enable or disable access to Resources.Working the Service Desk job queue… Show more First point of contact for customers seeking assistanceAddress issues where possible in set timeframe. Troubleshooting and recording details.Account maintenance using IDAdmin and Active Director:Creating, modifying or Terminating Chevron User Accounts.Transferring of Accounts from other Chevron locations around the world to work for the Australian Business Unit.Modifying Security groups to enable or disable access to Resources.Working the Service Desk job queue addressing Customer requests, ranging from access requests to troubleshooting.Use of Remedy for Incident Management process Show less

Managing the DFE IT System Assessing Departmental requests for equipment & considering wants versus costs & requirements Interacting with Danieli Head Office IT Interacting with software suppliers to address company requirements e.g. Autodesk Interacting with hardware suppliers to address company requirements i.e. DELL, HP Assessing company communication requirements and presenting plans to Managing Director Preparing project schedules or updates. Assisting with VMWare implementation and… Show more Managing the DFE IT System Assessing Departmental requests for equipment & considering wants versus costs & requirements Interacting with Danieli Head Office IT Interacting with software suppliers to address company requirements e.g. Autodesk Interacting with hardware suppliers to address company requirements i.e. DELL, HP Assessing company communication requirements and presenting plans to Managing Director Preparing project schedules or updates. Assisting with VMWare implementation and administration Blackberry implementation and administration Show less

Preparing project schedules or updates. Assisting with site IT queries. Providing IT assistance to office colleagues.