Information Technology Service Delivery Manager
CurrentIn my current role at VTEGI as a Service Delivery Manager, I am responsible for overseeing and supporting multiple client accounts to ensure their IT support meets their needs and aligns with service level agreements. I work closely with stakeholders and the client's management team to ensure their satisfaction and successful IT business operations. I ensure industry best practices to optimize IT operations and deliver high-quality products and services to various IT departments. When necessary, I analyze business and IT operations, provide technical recommendations, and develop service solutions for our managed services and technical teams. I also play a crucial role in reviewing and writing SOP’s, service agreements, and contract agreements to enhance client satisfaction and gain executive buy-in.
