Technical Support: Provide technical assistance to end-users and employees, responding to inquiries, diagnosing and resolving hardware, software, and network-related issues. This may include in-person support, remote assistance, or help desk ticket resolution. Hardware and Software Management: Install, configure, and maintain computer systems, servers, workstations, and peripheral devices. Keep software applications and operating systems up-to-date and troubleshoot software-related problems. Network Administration: Set up, maintain, and secure local area networks (LANs) and wide area networks (WANs). Configure network devices such as routers, switches, and firewalls to ensure reliable and secure data transmission. Security Management: Implement and maintain security measures to safeguard the organization's data and systems. This involves monitoring for potential security breaches, installing antivirus software, applying security patches, and conducting regular security audits. Data Backup and Recovery: Regularly perform data backups to prevent data loss and ensure business continuity in case of system failures or disasters. Test data recovery procedures to ensure data integrity. User Training: Conduct training sessions to educate employees on best practices for using technology effectively and securely. This may include workshops on software applications, security awareness, and data protection. System Upgrades and Migrations: Plan and execute system upgrades, software installations, and data migrations with minimal disruption to normal business operations.

Performed various IT Troubleshooting for both home and business users. Worked on multiple platforms including Windows PC and Server systems as well as some Linux systems. Troubleshoot wireless and wired networks in various configurations. Performed virus and malware removal procedures on multiple platforms. Give general IT advice and recommendations as needed to users of varying technical savvy.

Physical layer transport specialist.Responsible for monitoring and proactive response to alarm conditions on Sprint’s international transport network.Gather and respond to information about the operational ability of a circuit both from Sprint owned DACS and Cisco Routers.Responsible for troubleshooting and repair of circuits ranging in bandwidth from sub T1/E1 to OC192/STM64.Responsible for opening tracking tickets for working backbone issues and network events to chronicle all work done for those issues.Responsible for working customer tickets related to their private line access circuits to chronicle all work done for those issues.Provided guidance and training to lesser experienced technicians.Responsible for working with on site engineers and techs to have equipment and components replaced and troubleshot ensuring proper techniques are employed when handling sensitive equipment.

Responsible for all company workstations, servers and networking. This included, but not limited to: workstations, servers (accessed by outside employees and clients), multiple printers, fax machines as well as routers, firewalls and other IT related hardware.Responsible for network security including but not limited to Firewall, DMZ, Intranet, Extranet, Encryption for the transfer of confidential patient medical records, VPN, FTP, and smart cards.Implemented and ensured security / privacy compliance in the form of standard operating procedures controls and audits.Responsible for routine network administration tasks to include, but not limited to setting up user accounts, permissions, service packs, fixes, security, performance tuning, and monitoring\alerting.Implemented and managed PPTP VPN for remote administration and secure access to select outside service vendors.Responsible for disaster recovery for the firm, to include implementation, administration and testing. DR practices included but not limited to, disk staging, backup to tape and directory replication.