Set up in 2021, Clicks To Bricks is a small service consultancy with a mighty ambition to help small to medium-sized businesses grow.Our services are split into three main categories:1 Agency - - Assisting brands and operators source new spaces; everything from long term hospitality, dark kitchens to pop-up retail and everything in between- Sourcing brands and operators on behalf of Landlords to fill vacancies short or long term2 Business growth - - Assisting entrepreneurs in turning their idea into a reality - Assisting established businesses; helping them to take their business to the next level- Offering services including branding, marketing, social media management, revenue creation, negotiations and much more3 Bespoke - - Client led projects e.g. creating a bespoke event or app launch

• Actively source new brands amd innovate concepts from established and new-to-market brands, including online players•Ensure all units within the portfolio are let to ensure a low vacancy rate•Drive leasing deals throughout the business to ensure targets are met•Specialist projects to ensure company growth •Work alongside and manage external agencies to ensure collaborative working.Scott.haig@hammerson.com

Key Duties• Dealing with the end-to-end lease life cycle for new temporary and permanent, existing lease renewals and rent review lettings to shopping centre units.• Seeking new and innovative opportunities for pop up and Commercialisation initiatives. • Providing detailed reports to senior Directors and senior board members. Working with and coordinating the IT team to amend Salesforce to make it user-friendly and efficient for the working group.• Providing Legal support, dealing with Legal inquires and being the main point of contact for all external Lawyers and Joint Venture partners. • Reviewing Leases, legal reports and instructing Lawyers.• Working alongside the Leasing Executives and Asset Managers with the deal process and decision-making. • Travel in the UK to review new and existing assets.• Working alongside the Business Improvements Team to make business and procedural improvements. • Managing the Legal Commercialisation life cycle.• Working on specialist projects.Key Achievements • Creating the first Salesforce Keystroke procedures for the company.• Simplifying documentation wording to remove ambiguity, through the use of Salesforce.• Introducing in-system checks to reduce the error rate and improve efficiency.• Successful implementation of Salesforce across all Hammerson Shopping Centres.• Successful implementation of a stream-lined Commercialisation process.• All set targets achieved or exceeded.• Successfully sourcing new and exciting brands to take space within our centres including Cereal Killer Cafe.

Key Duties • Triaging of all credit facilities that come into the Private Banking and Wealth International world, ensuring the case has been correctly submitted, sanctioned and procedures and have been adhered to.• Dealing with all internal and external email correspondence via two mailbox’s with in excess of 400 emails per day. • Compiling and analysing management information to feedback to senior management. • Holding conference calls and chairing meetings in order to resolve issues and communicate effectively. • Reconciling of current and previous work, including incorrectly drafted letters and valuation accounts.• Carrying out new system training and creating a ‘New Joiner’ pack and holding meet and greets for new members of staff out with the Credit function.• Providing detailed gap analysis and process maps on systems and procedures, as well as testing.• Creating detailed reports and MI to feedback to the Director, Global Head of Credit and working group. • Extensive stakeholder management liaising between Credit, Legal and Risk departments, as well as external solicitors, valuers and vendors. Key Achievements• Working on continuous business improvements and projects in order to make positive changes throughout Barclays.• Improving right-first-time figures and building a relationship with the private banker in order to improve the overall client experience.• Acting as a stand in team leader in my team leader’s absence.• Holding conference calls and chairing meetings in order to resolve issues and communicate effectively.• Creating effective solutions to meet the needs of other departments. Acting as a legal champion.• Being the key contact for all Risk queries, improvements and issues.• Implementing the paperless project and ‘automatic documentation process’ in India.• Improving the ‘right first time’ submissions by 30%• Successfully transferring Credit Operations from London to India.

Key duties• Being the first point of call for all Private Bankers, Senior Management and external parties. • Triaging all facilities that come into the Wealth space, through multiple complex systems in order to determine if they have been correctly sanctioned in line with the agreed format and guidelines. • Operating the team mailbox and allocating work within the relevant expert areas.• Dealing with all aspects of the property valuation process, including instructing of valuations and being the main contact for all external valuers.• Processing invoices and dealing with payment related queries from registration through to resolution.• Reconciling current and historic work.• Dealing with individual and Team projects.• Producing High Net Worth client documentation.• Carrying out ad-hoc tasks to assist with the End-to-End Credit life cycle.• Perfecting files to ensure the facility is closed down and paid off.• Dealing with all wealth facilities including loans, overdrafts, credit cards, mortgages and portfolios for individuals companies and trusts.Key achievements • Nominated for a Barclay’s Altitude award by colleagues.• Being chosen to give new system training to other colleagues in other regions.• Acting as the Glasgow Champion for the Legal Opinion Policy and dealing with company due diligence.• Implementing a Wealth wide Valuation process.• Successfully moving Credit Operations from Glasgow to India.

Key duties• Creating new Motor and breakdown insurance policies and amending existing policies for Direct Line and Churchill via the telephone via inbound and outbound calls.• Training new members of staff and working with individuals to enhance their company promotion skills and product knowledge.• Dealing with complaints escalated by Operators in Glasgow and other regions.• Providing senior Management with statistical information on a daily and weekly basis, whilst also making sure KPI’s were being met or exceeded. • Working with the Risk department to ensure call scripts met current FCA regulations and RBS policies.Key achievements • Promoted to Senior Operator within six months after showing a natural ability to sell and then promoted to Team Leader due to natural leadership qualities.• Made it into the ‘top 100 sellers’ list after exceeding sales targets consecutively.• Praised for boosting enthusiasm and morale within the team, due to a consistently positive attitude.• Successfully implemented a new call script, which improved call scoring and reduced the amount of mandatory information, allowing calls to flow more freely.