Manage Records Retention staff and work-flows for document requests and fulfillment; develop and maintain staffing and process metrics; train team members.Manage the distribution and fulfillment of records, which includes physical paper documents/files and images.Support requests for files/documents from clients or other third parties, in an efficient and timely fashion; monitor client requests, fulfillment and reporting.Facilitate and manage relationships with vendors and document custodians; participate in contract negotiations, due diligence, report cards, on-site inspections, etc. Support, maintain and develop records retention applications, including internal databases, work-stations or other applications in support of records management, processing and fulfillment, in accordance retention policy. Ensure records are retained in accordance with company retention policy and in compliance with federal/state regulations.

Seeking a new rewarding opportunity.

Managing and monitoring all Physician and Clinician documentation to ensure quality and timeliness of completion as outlined by The Joint Commission Accreditation of Hospitals for Medicare reimbursement, along with guidelines from the United States Department of Health and Human Services and the State of Kansas.Building, educating and maintaining relationships with practitioners and clinicians to consistently maintain a delinquency rate below 1%, opposed to The Joint Commission averages of 20%.Oversee and manage all aspects of Release of Information in accordance to State and Federal guidelines. Responsible for bringing the process in-house opposed to contract, whereas to begin producing revenue for the facility.Research, investigate and develop policies for an environment monitored at all State and Federal levels.Act as a liaison between the department for physicians and administration in conjunction with the Medical Staff office as outlined in the By-Laws.Facilitate and conduct managerial meetings, employee interviews, disciplinary action, coaching, evaluations, scheduling and department payroll.Assist with annual department budget. Monitor, calculate and report on operating indicators along with quality improvement and the impact outcome.Assist in development and provide department education for all aspects of safety, including but not limited to: Emergency Operations, Fire and Life Safety.

Stock all lines of apparel including infants.Provide outstanding customer service while assisting customers.Maintain integrity and monitor for security issues to assist with loss prevention.Health Information Management (Multiple Titles)

Overseeing compliance for all documentation into the H.I.M. department, from hospital chart retrieval, studies and Release of Information in conjunction with State of Missouri, State of Kansas and Federal regulations.Assist with multi hospital department budgets for 2003, operating indicators and other reports along with special projects as directed by the Chief Privacy Officer.Maintain and manage staff in four facilities, scheduling, payroll, hiring, disciplinary actions, coaching and education along with productivity and quality. Assist with developing and moving from the paper to the electronic age of a multi locational campus.Act as a liaison between the department and administration. Attend conferences and seminars to better understand State Rules and Regulations for the facility.

Recruiting, hiring, training, placement, monitoring and counseling of employees.Marketing, sales, and maintaining the customer service and payroll for new and existing client accounts.Company advertising, public relations and web site maintenance.

Monitoring, supporting, coaching and evaluations of 25-30 immediate team members to ensure customer satisfaction and increase revenue.Employee sales tracking and quality assurance monitoring, facilitation and reconciliation of team issues.Interviewing, hiring and training of new employees.Closely working with Operations Department with schedule adherence for adequate ACD coverage.Implemented and maintained the “Fun Committee” to obtain gifts and plan functions to improve the working “team” moral through, contests, parties and award presentations.

Successfully assisted the planning and implementation of startup operations.Development of policies and procedures in accordance with Oklahoma State guidelines.Recruitment, prescreening, scheduling and orientation of office and field staff.Public Relations, community education and travel arrangements, any special projects as designated by CEO. Purchasing, billing, payables, receivables and payroll authorization.

Accident Life & Health Licensed in the State of Oklahoma and represented three companies.Marketing, sales and service of Medicare Supplement Policies across NE and Northern OklahomaScheduled and hosted community awareness functions to assist in the education of understanding Government Medicare benefits.