Scott Haslam Email & Phone Number

Easton, PA, US

Design and deliver transformational, enterprise level Salesforce solutions that drive and inspire our business everyday.

San Francisco, California, US

I developed and drove the platform strategy for Salesforce across the Growth and Operations teams.

Beaverton, Oregon, US

My team consulted on a variety of Salesforce Sales and Service Cloud projects including new implementations, project rescues, enhancements, and user adoption initiatives.

Blue Bell, Pennsylvania, US

• As a Solutions Analyst with this IT consultant, my role had many responsibilities across a variety of projects:
• Led the transition to Salesforce Sales & Service Cloud for several B2B clients including gathering business requirements, writing use cases, user stories, UAT scripts, sprint planning.
• Increasing user adoption of the Salesforce platform through UI and functionality enhancements.
• Developed business requirements for an ETL and data service application for Salesforce.
• Business requirements and backlog management of features to increase corporate value of the NetSuite platform via improved analytics, UX enhancements, and automated processes.
• Wrote technical and security requirements for a SharePoint and OneDrive cloud migration project.

Easton, PA, US

• Led project meetings with C-suite stakeholders to gather and develop business requirements to ensure the applications exceeded organizational goals. Gathered feedback to enhance the user experience, adoption and.
• Architected Salesforce Sales Cloud implementation from scratch to replace SugarCRM.
• Managed backlog of new feature requests, including budgeting, prioritizing and release planning for Salesforce.
• Directly managed sprint planning to maximize velocity and stakeholder satisfaction.
• Followed Agile SCRUM principles to gather requirements, write use cases, and user stories for heavily customized SugarCRM sales automation tool.
• Developed and delivered training materials to globally distributed sales users.

Baltimore, MD, US

• Administered up to 15 enterprise-level software and IT projects annually with a focus on business analysis, training, quality assurance and business development. Led the requirements gathering process with.
• Managed $500K project to implement new contact center tools (UCCX) that integrated phone and CRM, eliminating phone tracking/billing issues.
• Developed BI model and dashboards using QlikView that increased upsell conversion figures by 20%
• Revamped processes under a new POS application to improve the user experience and increase adoption among sales teams.
• Successfully built a 16-person sales team from the ground up, hiring, training and managing the team operations and monitoring key performance indicators to increase sales revenue from 250K to $1M.
• Conducted regular meetings with executive level contacts to analyze their current and future business needs for the purpose of designing systems and/or programs to support their needs.

Baltimore, MD, US

• In this role I one of my key responsibilities was the expansion of our partnerships with our existing clients as well as developing new business for our contact center. I have successfully closed negotiations on dozens.
• Acquisition and assimilation of 6 different sales and customer service operations through MSAs. This included writing the proposals, presenting the solutions, and writing the Statements of Work SOWs.
• Managed many system upgrade projects to help bring our affiliates’ telephony tech to the next level, including initial pre-sales, proposals, and SOWs.
• Design, testing, training and implementation of an entirely new Point-of-Sale CRM.
• Launched Click-to-Chat customer support on each of our affiliates’ websites.
• Designed, tested, and implemented a custom app LMS.

Baltimore, MD, US

I was responsible for strengthening the relationship between The Oxford Club and its members through marketing and lead generation campaigns coupled with proven sales tactics to close the deal. I exceeded quarterly sales and retention goals each year, with tens of millions of dollars in gross sales.

Columbia, MD, US

• Directed 2 Agile Scrum software development teams as a product owner, including the following responsibilities:
• Captured business requirements through interviews, collaboration, analytics, PBI prioritization and user acceptance testing (UAT) to meet client and organizational objectives.
• Identified and eliminated defects during the software development lifecycle as a subject matter expert.
• Coordinated efforts between agile teams and business owners, prioritizing development items, implementation planning, feature backlogs, acceptance of user stories and product demonstrations to optimize workflow.
• Optimized enrollment user experience for use on mobile devices, increasing online enrollment conversions by 11%, reducing page load times and exceeding original goal of 6% conversion.
• Built strong working relationships between business owners, development teams and key stakeholders, acting as intermediary to streamline individual/business needs.

- Negotiated contracts for outsourced products/services with nationwide vendors- Used Data Mining and Data Warehousing principles to develop targeted marketing lists- Initiated and managed marketing efforts to generate qualified mortgage leads- Designed and developed marketing campaigns to correspond with current trends within the industry- Developed.

- Built new business relationships through outside sales across several MD counties- Established mutually beneficial relationships with builders and real estate agents to obtain referrals- Developed marketing strategy through competitive analysis against other firms in the area- Designed marketing materials for use in soliciting business- Trained new loan.

· Acquired fundamental understanding of credit, finance and real estate law · Offered home loan proposals via phone, email, and personal interaction · Performed wide variety of clerical and processing duties from application thru settlement · Timely acquisition of stipulations to meet underwriting conditions · Gained proficiency with Microsoft Office Suite

Bachelor'S Of Administration, Business Analysis & Project Management

Biology/Biological Sciences, General