Scott Haslam Email & Phone Number

Easton, Pa, Us

Design and deliver transformational, enterprise level Salesforce solutions that drive and inspire our business everyday.

San Francisco, California, Us

I developed and drove the platform strategy for Salesforce across the Growth and Operations teams.

Beaverton, Oregon, Us

My team consulted on a variety of Salesforce Sales and Service Cloud projects including new implementations, project rescues, enhancements, and user adoption initiatives.

Blue Bell, Pennsylvania, Us

As a Solutions Analyst with this IT consultant, my role had many responsibilities across a variety of projects:• Led the transition to Salesforce Sales & Service Cloud for several B2B clients including gathering business requirements, writing use cases, user stories, UAT scripts, sprint planning.• Increasing user adoption of the Salesforce platform through UI and functionality enhancements.• Developed business requirements for an ETL and data service application for Salesforce.• Business requirements and backlog management of features to increase corporate value of the NetSuite platform via improved analytics, UX enhancements, and automated processes.• Wrote technical and security requirements for a SharePoint and OneDrive cloud migration project.• Wrote business requirements and use cases for deployment and adoption of Microsoft Teams for several B2B clients.

Easton, Pa, Us

Led project meetings with C-suite stakeholders to gather and develop business requirements to ensure the applications exceeded organizational goals. Gathered feedback to enhance the user experience, adoption and efficiency.• Architected Salesforce Sales Cloud implementation from scratch to replace SugarCRM.• Managed backlog of new feature requests, including budgeting, prioritizing and release planning for Salesforce.• Directly managed sprint planning to maximize velocity and stakeholder satisfaction.• Followed Agile SCRUM principles to gather requirements, write use cases, and user stories for heavily customized SugarCRM sales automation tool.• Developed and delivered training materials to globally distributed sales users.• Post implementation support - establish KPIs and metrics for new processes to help leadership define what success looks like and drive continuous improvement.• Critically analyzed business needs to steer PMO through the most important software decision -“buy it or build it?”

Baltimore, Md, Us

Administered up to 15 enterprise-level software and IT projects annually with a focus on business analysis, training, quality assurance and business development. Led the requirements gathering process with executive-level management to capture business needs and translate them into software solutions. Some notable accomplishments:• Managed $500K project to implement new contact center tools (UCCX) that integrated phone and CRM, eliminating phone tracking/billing issues.• Developed BI model and dashboards using QlikView that increased upsell conversion figures by 20%• Revamped processes under a new POS application to improve the user experience and increase adoption among sales teams.• Successfully built a 16-person sales team from the ground up, hiring, training and managing the team operations and monitoring key performance indicators to increase sales revenue from 250K to $1M.• Conducted regular meetings with executive level contacts to analyze their current and future business needs for the purpose of designing systems and/or programs to support their needs.• Performed an array of performance analyses to ensure compliance with existing client service contracts.• Managed the reporting and analysis of dozens of different KPIs at the employee and program level.• Worked diligently to ensure KPIs are constantly improving and SLAs are strictly adhered to.• Managed multiple simultaneous projects from the proposal phase, to writing SOWs, designing system(s), building training packages, testing and implementation.

Baltimore, Md, Us

In this role I one of my key responsibilities was the expansion of our partnerships with our existing clients as well as developing new business for our contact center. I have successfully closed negotiations on dozens of new contracts with clients, both domestic and abroad (specifically Ireland, UK and Australia).In addition to business development, I also directly managed a team of Business Analysts. The QA and Training Departments also reported to me. I led a multitude of enterprise-changing projects, including implementing Salesforce, a new Knowledge Management System, an overhauling the LMS, redefining our Quality Assurance processes.A few other notable accomplishments:• Acquisition and assimilation of 6 different sales and customer service operations through MSAs. This included writing the proposals, presenting the solutions, and writing the Statements of Work SOWs.• Managed many system upgrade projects to help bring our affiliates’ telephony tech to the next level, including initial pre-sales, proposals, and SOWs.• Design, testing, training and implementation of an entirely new Point-of-Sale CRM.• Launched Click-to-Chat customer support on each of our affiliates’ websites.• Designed, tested, and implemented a custom app LMS.• Transformed our training model from instructor led, classroom to asynchronous eLearning for international users.

Baltimore, Md, Us

I was responsible for strengthening the relationship between The Oxford Club and its members through marketing and lead generation campaigns coupled with proven sales tactics to close the deal. I exceeded quarterly sales and retention goals each year, with tens of millions of dollars in gross sales.

Columbia, Md, Us

Directed 2 Agile Scrum software development teams as a product owner, including the following responsibilities:• Captured business requirements through interviews, collaboration, analytics, PBI prioritization and user acceptance testing (UAT) to meet client and organizational objectives.• Identified and eliminated defects during the software development lifecycle as a subject matter expert.• Coordinated efforts between agile teams and business owners, prioritizing development items, implementation planning, feature backlogs, acceptance of user stories and product demonstrations to optimize workflow.• Optimized enrollment user experience for use on mobile devices, increasing online enrollment conversions by 11%, reducing page load times and exceeding original goal of 6% conversion.• Built strong working relationships between business owners, development teams and key stakeholders, acting as intermediary to streamline individual/business needs.

- Negotiated contracts for outsourced products/services with nationwide vendors- Used Data Mining and Data Warehousing principles to develop targeted marketing lists- Initiated and managed marketing efforts to generate qualified mortgage leads- Designed and developed marketing campaigns to correspond with current trends within the industry- Developed statistical tools to measure effectiveness of marketing campaigns

- Built new business relationships through outside sales across several MD counties- Established mutually beneficial relationships with builders and real estate agents to obtain referrals- Developed marketing strategy through competitive analysis against other firms in the area- Designed marketing materials for use in soliciting business- Trained new loan officers in the loan origination software, products and procedures- Managed lead generation campaigns

· Acquired fundamental understanding of credit, finance and real estate law · Offered home loan proposals via phone, email, and personal interaction · Performed wide variety of clerical and processing duties from application thru settlement · Timely acquisition of stipulations to meet underwriting conditions · Gained proficiency with Microsoft Office Suite

Bachelor'S Of Administration, Business Analysis & Project Management

Biology/Biological Sciences, General