Info-Tech Team Chief, directly overseeing a team of 3 and responsible for the encryption and management of the unit’s information systems, data networks, inline encryption devices, VTCs, workstations, Windows domains, firewalls, and Cisco Unified Communication products within a VMWare virtual environment. Responsible for configuration, connectivity, signal integrity, and maintenance of satellite transportable terminals (STT) and their onboard Cisco routers. Develop the necessary documentation for the installations, implementation, process improvement, and support of new satellite communication system for field lifecycle replacement. 🔹Developed protocols that accelerated satellite linkage by hours not weeks for secure data exchange in the field when no STT operator deployed🔹Maintenance of networks, Cisco routers, switches, hardware and software, including VMWare ESXi and Cisco Unified Communications products🔹Provide operational, needs-based user support and network administration services, permissions and authentications for a detachment of 30 personnel, allowing them network access

Managed the connection of assets and network design between dealerships and customers via satellite-cellular telemetry systems to collect data and monitor machine performance for cost savings and service forecasting. Provided additional IT Support for heavy machinery, developed training requirements, and led onsite training for vendors and customers.🔹Led 2-3 trainings per month with 2-15 attendees 🔹Developed custom Raspberry Pi platform with scripts and IR programs that synched with a backend video database to display advertising and videos in the departments of the company’s multiple locations