Scott Hiser Email & Phone Number

United States

Facilitate clients needs daily, providing service availability 24/7, using my multiple areas of expertise to help our company to ensure our customer satisfaction is guaranteed across the continental United States. Provide multi faceted services during natural disasters.

Houston, Texas Area

Oversee all plant operations, production and logistics of materials leaving the plant.

Houston, Texas Area

Dallas/Fort Worth Area

La Porte Tx

Houston, Texas Area

• Oversee daily operations for Geological Service Group, ensuring the Remote Logging Center is operating and staffed with 5 personnel on a shift. 24 hrs a day. Assisting with customers’ needs and communication.
• Worked in conjunction with business development and our Geologist to drive our business in sales and daily activities.
• Worked with other business groups to help develop strategies to grow the Geological Services business.
• Ensure continuous operations of the remote logging center and provided support when needed.
• Provided technical expertise on products related to Geological services.
• Provided support locally and internationally when needed on related products.

Victoria, Texas Area

• Oversee and assist with daily store/service operations for the worldwide leader in the design, manufacturing and sale of equipment and components used in oil and gas drilling and production; provide ongoing direction.
• Work in conjunction with the store and district manager to meet established goals/Operating Profit (OP) numbers.
• Field customer calls, stage inventory and troubleshoot and repair equipment.
• Provide support to rental customers to ensure proper product performance.
• Schedule technicians in response to a variety of 24/7 routine maintenance requests.
• Perform customer loyalty evaluations, BST/C1 safety reviews, Rigsense, Data Acquisition System (DAQ), store inventory and service truck assessments on Field Service Technicians to ensure compliance with.

Houston, Texas Area

• Field Sales and Service Technician (Jun. 2011 - Nov. 2013)Provided exceptional client service in the troubleshooting and repair of the Gas Watch III rental system; performed Quality Control Assessments (QCA), field.
• Improved jobsite safety and efficiency by managing overall safety performance and improvement plans across all work areas; adhered to and ensured compliance with regulatory agencies.
• Forecasted and tracked inventory requirements including procurement, shipping, receiving and storage; generated reports on a daily basis to ensure continuous equipment availability.Selected Accomplishments:
• Earned a performance-based promotion from Field Sales and Service Technician to Field Service Manager.
• Hand-picked for the Gas Watch Champion Team (frontline ground/field service); reported on the progress of engineering field testing and delivered findings to the program manager.

El Paso, Texas Area

• Administered and enforced subcontractor adherence to all safety and quality control policies and procedures related to field operations; facilitated safety meetings and performed audits to verify Contractor Quality.
• Worked directly with engineers, construction and district personnel to solve quality control (QC) and quality assurance (QA) issues and resolve Non-Conformance Reports (NCR’s) in accordance with specifications.
• Provided testing method and inspection technique coaching and training to junior quality control personnel.
• Coordinated, assigned, supervised, reviewed and provided technical assistance to project and quality control personnel in addition to all private sector employees. Selected Accomplishments:
• Designated as Lead Quality Control Superintendent overseeing all bridge deck and concrete paving operations.
• Served as the sole American Segmental Bridge Institute (ASBI) Certified Post Tension and Grout professional, and the sole Certified ACI Concrete Transportation Construction Inspector on all projects.

Houston, Texas Area

• Maintained direct responsibility QC, QA and material management at all concrete and asphalt producing plants throughout the South and East Harris County area.
• Traveled to laboratories, manufacturing plants, point of supply facilities, warehouses and project sites to monitor status of Quality Management Programs (QMP): - Monitored and reviewed assigned sub-contract employees.
• Hand-picked to perform inspections of steel girders and epoxy coated rebar at multiple sites throughout the region.
• Served as the sole inspector for up to three geographically dispersed asphalt plants.