Driving 10 wheeler tippers (Automatic)Driving HR Water cart (18 Speed road ranger)Tip off at customer siteLoad up with required product for customerCommunicate of UHF radio with site and machineary Wet down site as required or as instructedKeep trucks neat and tidyPre or post checks of truckIdentify and report any faultsCommunicate with allocations team as requiredFuel Truck Daily

• Transport hook bins to customers sites – 15m3 to 30m3 bins• Driving twin steer Heavy Rigid Hook Truck • PUD throughout Sydney metropolitan area• Use of smart Phone for Deliveries and pickups• Communicate with customer for location or special instructions• Use of scales to determine if load is within axel weights and GVM (27.5t)• Communicate over two-way radio with Building sites and rubbish disposal sites• Pre and post vehicle inspection and fluid checks via Iphone• Keep vehicle clean and tidy• Comply with customer site requirements – PPE, Loading and Unloading processes

• Transport of general freight – IBC’s, standard pallets and oversized freight• Driving 14 Pallet tautliner – manual and automatic• Multidrop deliveries within Sydney metro – 10 to 15 per day• Restrain loads in accordance with load restraint guidelines• Use of Strap N Go and Angles to restrain loads• Position loads to comply with axel weight requirements• Pre and post vehicle inspection and fluid checks• Keep vehicle tidy and clean inside and out – wash weekly• Fill out run sheet, fuel and vehicle check lists daily• Communicate with customers for best place to load/unload• Obtain signature on delivery dockets• Comply with customer site requirements – PPE, Loading and Unloading processes

• Drive truck 8T tipper between locations around Sydney• Removal of waste from site (Concrete, steel and dirt)• Load, secure and relocate machinery between construction sites• Ensure truck is ready for next days load• Organise for repair work to be done as required

• Coupling and uncoupling of trailer to vehicle• Ensuring staff wear/have correct PPE and maintain PPE stock• Ensuring correct SDS available and able to be easily located• Securing equipment including ride on after each job• Loading trailer and securing load with soft scaping replated materials (Soil, Rock, Sleepers etc)• Travel from Hawkesbury to Hills area, Camden and surrounds for work/equipment pickup • Parking trailer and vehicle at job site (sealed and unsealed roads) – in some cases reversing trailer for 130m• Turn vehicle and trailer around in tight spaces• Maintenance and repair work to trailer, ride on and other equipment as required• Transport equipment to dealer for warranty related work• Meeting customers face to face to understand requirements of work to be undertaken• Scheduling work and communicating with customers• Identify new products to enhance the customer experience• Design of website, SEO's and marketing material to improve business reach• Training and management of staff

• Meeting customers face to face to understand requirements of work to be undertaken• Scheduling work and communicating with customers• Providing a quotation for works to be complete• Planning jobs to ensure all work is completed and the customer is satisfied• Providing recommendations for customers Lawn and Garden Care needs• Identify new products to enhance the customer experience• Research of new equipment to improve efficiency in the field.• Identify correct PPE required for all tasks and staff• Training and management of staff

My responsibilities involve managing the day to day running of the Service Desk and overseeing the day to day operations of 15 Level 1, 2 and 3 technical staff in Australia, Canada and Philippines. I have been tasked with reducing the backlog of service tickets, improving interactions with the service desk and setting up reports to monitor the progress of the improvements. • Improved service operations by ensuring that the appropriate resources have been scheduled to the appropriate task. The outcomes of these improvements resulting in a reduction of escalations and complaints, improving customer experience overall.• Developing reports on Service Desk performance and time utilization to be presented fortnightly to the management team• Managing the performance and delivery of a 24x7 team ensuring sufficient coverage during business and after hours• Identified skills gaps and provided recommendations on the training required to fill these gaps and implementing the recommendations. • Assigned dispatch person to allocate tickets during the day so that tickets are being allocated throughout the day without delay.• Coach and mentor staff on day to day interactions with customers and internal teams• Provide recommendations on staffing requirements and driving implementation of these strategies • Acting as a central point of contact during escalations and high severity between support staff and account managers• Providing technical support to customers on various Windows server and desktop products• Support the project team by providing recommendation towards customer solutions and scheduling projects to ensure that they are completed within their deadlines.

Responsible for facilitating technical and process training sessions for staff members to drive consistency and improve performance. Tasked with generating in-depth reports on daily operations, and advising the leadership team of needs within cloud services, I provide operational and technical leadership to circa 20 employees to maintain SLA compliance and drive service delivery. Additionally, I have gained experience interacting with technical teams to pinpoint and remediate service gaps that improved operations within an ITIL environment. Overall, I have been instrumental in communicating with work groups to resolve customer escalations in a timely fashion. • Identified a number of opportunities to execute improvement projects across service operations, collaborating with cross-functional teams to ensure smooth introduction of new cloud based services to the team;• Championed the role of Shift Lead, securing business approval to appoint a Lead on all shifts, raising accountability levels across 24/7 service to resolve issues and escalations in a timely and satisfactory fashion ensuring key stakeholders have been kept updated.• Increased service team productivity and raised levels of customer satisfaction, following the identification and implementation of Shift Lead role, driving team accountability for 24/7 performance;• Improved accuracy by rolling out a new template for the Level 1 team to help gather additional information and reduce calling the customer back to obtain more information• As a result of increased queue management and backlog reduction a 60% SLA improvement in customer reported faults has improved customer experience.• Selected to participate in operational management meetings concerning strategic offshoring projects, gaining a visibility of the wider IT roadmap for execution.;