Successful, results-generating, Operations Director with 30 + years experience directing pre-sales Operational Modeling teams, and line management staffs in developing Operational Steady State designs to meet both client expectations as well as providing the most cost effective and efficient designs for the organizations represented. Proven Front -line customer service skills with dedication to quality and professionalism. Extensive Leadership experience in areas of expertise including Telecom and others. Financial industry knowledge, practical experience in the operations processes, profit and loss responsibility, employee relations, and communications.