Scott Inns Email & Phone Number

Chicago, Illinois, United States

• Key member of cross-functional client account team, supporting managed analytic services and acting as clients' advocate within Mattersight• Serving as trusted advisor to leadership of Fortune 10 client to drive improved performance and caller experience at contact centers across the United States• Lead regular reviews with client contact center senior leadership to monitor performance, track progress toward goals, and provide actionable insights regarding performance and opportunities for further improvement• Acting as main point of contact for client users for any requests related to products, including technical issues and data inquiries• Continuously partnering with Sales team to support renewals and growth within key accounts, resulting in consistent double digit user growth year over year, including over 25% growth each of the last 2 years• Conduct virtual training sessions at initial implementation and as refreshers throughout client lifecycle to ensure client effectively integrates system into operations to realize the largest possible benefit• Monitor and report on product usage data leading to over 95% achievement of client usage goals

• Responsible for robust reporting suite to streamline client use of data within the day-to-day operations of call centers, including generating new and maintaining existing reports, using Tableau, SQL, Excel, and PowerPoint• Regularly complete and present proactive and client requested ad hoc analyses utilizing extensive Behavioral Analytics data set to provide key actionable insights to maximize clients' benefits

Chicago, Illinois, United States

Classroom Teacher• Provided classroom instruction and support in one of the first blended model schools in the Chicago Public School District• Instructed 11th and 12th grade Advanced Algebra with Trigonometry, Probability and Statistics, Precalculus, and ACT Prep• Developed digital curricula for use in classroom, utilizing a variety of online tools including Khan Academy, IXL, Study Island, Flexbooks, and EdmodoData Team Member• Compiled and analyzed data across all grade levels, such as standardized testing scores, used by administration and teachers to guide school programs and instruction• Analyzed data to generate reports for distribution and presentation to teachers, staff, and administration, utilized to target instruction, resulting in 1.7-point growth on the ACT over 6 months

Master’S Degree, Secondary Education And Teaching

Bachelor’S Degree, Applied Math