Scott Maclean Email & Phone Number

London, Gb

London, United Kingdom

Accountable for all aspects of delivering Ricoh’s global projects (including Managed Print, Communication Services, ITS and Out-Sourced Services) to Ricoh’s top tier accounts. Converting sales contacts into actual revenue, in excess of 100M Euros. Notable achievements in this role: Recognized with ‘The Ricoh Way’ Global Silver award, for implementing a global PPM platform. Recognized with ‘The Ricoh Way’ EMEA award for ethics & integrity as a result of the leadership I demonstrated on… Show more Accountable for all aspects of delivering Ricoh’s global projects (including Managed Print, Communication Services, ITS and Out-Sourced Services) to Ricoh’s top tier accounts. Converting sales contacts into actual revenue, in excess of 100M Euros. Notable achievements in this role: Recognized with ‘The Ricoh Way’ Global Silver award, for implementing a global PPM platform. Recognized with ‘The Ricoh Way’ EMEA award for ethics & integrity as a result of the leadership I demonstrated on challenging projects & programmes. Show less

Managed top global accounts and executed complex technical projects from requirements gathering through to delivery & benefits realisation.Enforced standards and practices to ensure consistent delivery of technical projects.Notable achievements in this role: Implemented a standardized methodology, with supporting tools & templates, for consistent, repeatable project delivery success. This approach has now been implemented globally at Ricoh

Scotland, United Kingdom

Oversaw all Scottish projects, successfully delivering multiple divisional projectsEnhanced project processes and contributed to establishing a Group-wide Project Management Forum.Notable achievements in this role: Significantly improved the processes & professional execution of complex technical projects. Was a founding member of Danwood Group Project Management Forum; a group of selected individuals from across the group who met to discuss, plan, document, communicate & implement… Show more Oversaw all Scottish projects, successfully delivering multiple divisional projectsEnhanced project processes and contributed to establishing a Group-wide Project Management Forum.Notable achievements in this role: Significantly improved the processes & professional execution of complex technical projects. Was a founding member of Danwood Group Project Management Forum; a group of selected individuals from across the group who met to discuss, plan, document, communicate & implement methodologies to be used group-wide by Professional Services and Project Management teams Show less

Being the lead in the Danwood Corporate Team to identify, design, deliver & manage appropriate solutions to the public & private corporate market. Responsible for:• Pre-sales consultancy, requirements capture & design of proposed solutions & associated services for Corporate Team & its clients.• Project Management lead for large designs & rollouts.• On-going solutions owner & management of on-going technical relationship with corporate clients.• Co-ordination of requisite… Show more Being the lead in the Danwood Corporate Team to identify, design, deliver & manage appropriate solutions to the public & private corporate market. Responsible for:• Pre-sales consultancy, requirements capture & design of proposed solutions & associated services for Corporate Team & its clients.• Project Management lead for large designs & rollouts.• On-going solutions owner & management of on-going technical relationship with corporate clients.• Co-ordination of requisite resources at all stages of assigned contracts.• Responsible for accurate & profitable design solutions with responsibility for creating pricing for the Account Managers to use in their external profit-based proposalsNotable achievements in this role: Successfully delivered the 1st Danwood Scotland MPS incorporating hardware, software & service (NHS24) Show less

Drove revenue generation through consulting services & the subsequent delivery of vertical & horizontal solutions for Lexmark’s most prestigious accounts, consistently exceeding targets.Notable achievements in this role: Built & developed strategically important relationships with Royal Bank of Scotland Group & Standard Life, resulting in a growth in consulting & solutions annuity stream. Was a key member of the Lexmark Professional Services team who were voted Lexmark UK’s most valuable… Show more Drove revenue generation through consulting services & the subsequent delivery of vertical & horizontal solutions for Lexmark’s most prestigious accounts, consistently exceeding targets.Notable achievements in this role: Built & developed strategically important relationships with Royal Bank of Scotland Group & Standard Life, resulting in a growth in consulting & solutions annuity stream. Was a key member of the Lexmark Professional Services team who were voted Lexmark UK’s most valuable team in 2006/2007 having exceeded 140% of target 2 years in a row. Show less

Ensuring team is correctly resourced to meet customer & team responsibilities, ensure the team is a customer-focused activity providing high standards of technical support to customers. Ensuring the team has the correct training to enable them to meet & exceed performance objectives set by Lexmark or determined by customer SLA. Perform employee appraisals & set bonus objectives for the team members. Provide the manager with monthly performance reports.Notable achievements in this role:… Show more Ensuring team is correctly resourced to meet customer & team responsibilities, ensure the team is a customer-focused activity providing high standards of technical support to customers. Ensuring the team has the correct training to enable them to meet & exceed performance objectives set by Lexmark or determined by customer SLA. Perform employee appraisals & set bonus objectives for the team members. Provide the manager with monthly performance reports.Notable achievements in this role: Submitted a successful business case to senior management to fund my team through Microsoft MCSE training & certification, increasing our performance & worth. In my time in this role I increased the 1st call fix rate from 68% to 93%. Show less

Business Studies

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