Accountable for all aspects of delivering Ricoh’s global projects (including Managed Print, Communication Services, ITS and Out-Sourced Services) to Ricoh’s top tier accounts. Converting sales contacts into actual revenue, in excess of 100M Euros. Notable achievements in this role: Recognized with ‘The Ricoh Way’ Global Silver award, for implementing a global PPM platform. Recognized with ‘The Ricoh Way’ EMEA award for ethics & integrity as a result of the leadership I demonstrated on… Show more Accountable for all aspects of delivering Ricoh’s global projects (including Managed Print, Communication Services, ITS and Out-Sourced Services) to Ricoh’s top tier accounts. Converting sales contacts into actual revenue, in excess of 100M Euros. Notable achievements in this role: Recognized with ‘The Ricoh Way’ Global Silver award, for implementing a global PPM platform. Recognized with ‘The Ricoh Way’ EMEA award for ethics & integrity as a result of the leadership I demonstrated on challenging projects & programmes. Show less

Managed top global accounts and executed complex technical projects from requirements gathering through to delivery & benefits realisation.Enforced standards and practices to ensure consistent delivery of technical projects.Notable achievements in this role: Implemented a standardized methodology, with supporting tools & templates, for consistent, repeatable project delivery success. This approach has now been implemented globally at Ricoh

Oversaw all Scottish projects, successfully delivering multiple divisional projectsEnhanced project processes and contributed to establishing a Group-wide Project Management Forum.Notable achievements in this role: Significantly improved the processes & professional execution of complex technical projects. Was a founding member of Danwood Group Project Management Forum; a group of selected individuals from across the group who met to discuss, plan, document, communicate & implement… Show more Oversaw all Scottish projects, successfully delivering multiple divisional projectsEnhanced project processes and contributed to establishing a Group-wide Project Management Forum.Notable achievements in this role: Significantly improved the processes & professional execution of complex technical projects. Was a founding member of Danwood Group Project Management Forum; a group of selected individuals from across the group who met to discuss, plan, document, communicate & implement methodologies to be used group-wide by Professional Services and Project Management teams Show less

Being the lead in the Danwood Corporate Team to identify, design, deliver & manage appropriate solutions to the public & private corporate market. Responsible for:• Pre-sales consultancy, requirements capture & design of proposed solutions & associated services for Corporate Team & its clients.• Project Management lead for large designs & rollouts.• On-going solutions owner & management of on-going technical relationship with corporate clients.• Co-ordination of requisite… Show more Being the lead in the Danwood Corporate Team to identify, design, deliver & manage appropriate solutions to the public & private corporate market. Responsible for:• Pre-sales consultancy, requirements capture & design of proposed solutions & associated services for Corporate Team & its clients.• Project Management lead for large designs & rollouts.• On-going solutions owner & management of on-going technical relationship with corporate clients.• Co-ordination of requisite resources at all stages of assigned contracts.• Responsible for accurate & profitable design solutions with responsibility for creating pricing for the Account Managers to use in their external profit-based proposalsNotable achievements in this role: Successfully delivered the 1st Danwood Scotland MPS incorporating hardware, software & service (NHS24) Show less

Drove revenue generation through consulting services & the subsequent delivery of vertical & horizontal solutions for Lexmark’s most prestigious accounts, consistently exceeding targets.Notable achievements in this role: Built & developed strategically important relationships with Royal Bank of Scotland Group & Standard Life, resulting in a growth in consulting & solutions annuity stream. Was a key member of the Lexmark Professional Services team who were voted Lexmark UK’s most valuable… Show more Drove revenue generation through consulting services & the subsequent delivery of vertical & horizontal solutions for Lexmark’s most prestigious accounts, consistently exceeding targets.Notable achievements in this role: Built & developed strategically important relationships with Royal Bank of Scotland Group & Standard Life, resulting in a growth in consulting & solutions annuity stream. Was a key member of the Lexmark Professional Services team who were voted Lexmark UK’s most valuable team in 2006/2007 having exceeded 140% of target 2 years in a row. Show less

Ensuring team is correctly resourced to meet customer & team responsibilities, ensure the team is a customer-focused activity providing high standards of technical support to customers. Ensuring the team has the correct training to enable them to meet & exceed performance objectives set by Lexmark or determined by customer SLA. Perform employee appraisals & set bonus objectives for the team members. Provide the manager with monthly performance reports.Notable achievements in this role:… Show more Ensuring team is correctly resourced to meet customer & team responsibilities, ensure the team is a customer-focused activity providing high standards of technical support to customers. Ensuring the team has the correct training to enable them to meet & exceed performance objectives set by Lexmark or determined by customer SLA. Perform employee appraisals & set bonus objectives for the team members. Provide the manager with monthly performance reports.Notable achievements in this role: Submitted a successful business case to senior management to fund my team through Microsoft MCSE training & certification, increasing our performance & worth. In my time in this role I increased the 1st call fix rate from 68% to 93%. Show less