Scott Jacobs Email & Phone Number

Brisbane, Queensland, Australia

Reporting to the General Manager of Client Services I work to foster high performing service environments that enable choice and control for consumers through process and practice improvements. I: ● Have overseen the centralisation of Client intake and onboarding, seeking to enhance the client experience, improve sustainability of the service offering, and reduce overheads. This led to: - Tracking of the client’s intake journey and reduction of time to service by three days. - Increase in NDIS funded clients by 18%. - Improved support for older clients throughout Covid. ● Am leading the project to map and improve the customer journey across all funding streams. This includes: - Process mapping and improvement at organisational, regional, and program levels. - Coordinating change initiatives affecting service providers with a focus on client experience.

Melbourne, Australia

• Lead a commercial and sustainable operational response to the NDIS and Aged Care reforms. • Grow revenue associated with NDIS and Aged Care through driving lead indicators and KPIs across the business, facilitate service redesign, and pursue funding and tender opportunities.• Develop and implement a coordinated national approach to NDIS and Aged Care through informing the responsiveness of billing and client management systems and processes across the customer journey.• Ensure effective and influential Ministerial, Departmental, Parliamentary, Sector participation and representation of Vision Australia and the blindness and low vision community.

Victoria, Australia

My role was to lead implementation of the National Disability Insurance Scheme (NDIS) for Vision Australia. This involves assisting the business to transition to the new system to improve client outcomes, support staff adapting to the reforms, and ensure future sustainability of operations. From October 2017, I was Acting Manager, Government Relations and Advocacy.

Kooyong, Victoria

South Melbourne

In this role I:- Undertook strategic and speculative evidence based research to provide inputs to strategic and policy decision making, and inform organisational programs;- Collected quantitative and qualitative organisational data and undertake analyse and preparation of reports for internal use;- Supervised and guided researchers and interns to undertake particular projects;- Led and implemented Child Wise's public advocacy goals to drive legislative, social, and systems change for the safety of children;- Built partnerships and establish relationships with research partners, political and community leaders to advocate and increase recognition of the Child Wise brand.

South Melbourne, Australia

Prior to my role as Head of Research & Advocacy, I was responsible for Child Wise's Child Protection Policy Development and Review, including Child Wise's response to the Royal Commission.

Masters, International Development Studies

Honours, Politics