Scott Jones Email & Phone Number

Sarasota, Fl, Us

Atlanta, Georgia, United States

Build and lead cross-functional senior business analyst consultants to deliver strategic voice analytics results and AI advisement to key customers. Responsible for internal enablement programs, presentation skills coaching, and internal organization transformation projects.• Manage and coach six consultants responsible for developing, training, and deploying NICE's suite of AI solutions including Enlighten XO and Enlighten AutoSummary.• Participate in strategic initiatives to… Show more Build and lead cross-functional senior business analyst consultants to deliver strategic voice analytics results and AI advisement to key customers. Responsible for internal enablement programs, presentation skills coaching, and internal organization transformation projects.• Manage and coach six consultants responsible for developing, training, and deploying NICE's suite of AI solutions including Enlighten XO and Enlighten AutoSummary.• Participate in strategic initiatives to optimize service delivery model and revenue goals.• Serve as strategic contact for global accounts deploying and leveraging Nexidia Interaction Analytics.• Partner with NICE sales teams to identify opportunities for existing accounts and pipeline prospects. Show less

Greater Atlanta Area

Build and lead cross-functional, global teams of twenty employees to deliver strategic voice analytics results to Fortune 100 SaaS contact center customers including PayPal, The Gap, Walmart, Bank of America, Wells Fargo, Citigroup, American Express and General Motors. Deliver on-time solutions to clients across multiple verticals, providing value generation with actionable and dependable insights to increase revenue, reduce costs, and exceed client KPIs. Responsible for internal enablement… Show more Build and lead cross-functional, global teams of twenty employees to deliver strategic voice analytics results to Fortune 100 SaaS contact center customers including PayPal, The Gap, Walmart, Bank of America, Wells Fargo, Citigroup, American Express and General Motors. Deliver on-time solutions to clients across multiple verticals, providing value generation with actionable and dependable insights to increase revenue, reduce costs, and exceed client KPIs. Responsible for internal enablement programs to grow the business.• Build trust with CxO and management teams at Fortune 100 accounts by collaborating with senior leadership to understand analytics opportunities and improve end user adoption.• Manage onshore and offshore teams, complete and deliver performance reviews, design training plans• Key contributor during sales process to identify strategic opportunities with CCaaS and SaaS integration that have resulted in closing deals ranging from $1 million up to $20 million.• Present to thought leaders and client teams during all project phases, tailoring messages and demos for each audience• Implemented change management programs throughout the past 5 years to assist the Client Engagement organization with the evolution of our enablement programs to support company growth.• Built comprehensive quality models for Bank of America, Wells Fargo, American Express, and Citibank to track complaints and agent compliance to prepare for potential regulatory audits.• Completed sales effectiveness studies for American Express business credit card customers using speech analytics to identify high-impact messaging for selling business credit card services.• Created and built a predictive analytics model for General Motors, allowing the company to identify potential recalls prior to occurrence that saved millions of dollars in potential costly car buybacks from customers.• Recognized by VP for “enterprising spirit” with strategic operations and planning projects. Show less

Greater Atlanta Area

Led projects using proprietary and outsourced market data to help solve operational, logistical, and strategic issues. Successfully worked with retail CxO executives to uncover needs, design strategic planning projects, and deliver timely, actionable results. Managed large projects focused on achieving operational excellence.• Optimized results for each client by conducting data analysis using SQL and Excel, using Experian to combine customer data with proprietary database.•… Show more Led projects using proprietary and outsourced market data to help solve operational, logistical, and strategic issues. Successfully worked with retail CxO executives to uncover needs, design strategic planning projects, and deliver timely, actionable results. Managed large projects focused on achieving operational excellence.• Optimized results for each client by conducting data analysis using SQL and Excel, using Experian to combine customer data with proprietary database.• Advised clients on consumer segmentation, retailer effectiveness, branding and market position.• Led a 12-month project with a $1 billion furniture company to evaluate sales from each of the company’s 100 stores including an analysis of large data sets to provide input on new retail locations.• Completed a comprehensive sales data analysis project for a large Texas furniture retailer that was successful in identifying their customer demographic to overhaul the marketing strategy with improved ROI.• Managed a consulting engagement with Sears and TempurSealy using customer segmentation tools to analyze demographic data and other information to advise Sears on placement of bedding stores in Southern California. Show less

Johns Creek, Ga

Directed the start-up and growth of a local retailer that included developing the business plan, marketing strategies, product mix, build-out, and initial customer base. Successfully sold business and provided onsite transition planning and oversight through March 2015. • Streamlined inventory, purchasing, and payroll functions by implementing a cloud-based SaaS solution.• Implemented marketing and community outreach efforts that included publishing a monthly newsletter with more… Show more Directed the start-up and growth of a local retailer that included developing the business plan, marketing strategies, product mix, build-out, and initial customer base. Successfully sold business and provided onsite transition planning and oversight through March 2015. • Streamlined inventory, purchasing, and payroll functions by implementing a cloud-based SaaS solution.• Implemented marketing and community outreach efforts that included publishing a monthly newsletter with more than 3,200 active subscribers and building a successful social media presence through Facebook and Twitter.• Featured on NBC’s The Today Show and profiled locally in the Johns Creek Herald.• Selected as “Top Family Bicycle Shop” in the United States by Bicycle Retailer & Industry News in 2012 (one of only seven achievement awards presented annually by the industry); chosen as one of the Top 100 Bicycle Retailers nationwide in 2012 out of 4,000+ eligible retailers. Show less

Atlanta, Georgia, United States

Managed internal and client teams to provide business requirements analysis, software selection process services, and implementation expertise.• Collaborated with client senior executive teams to analyze operations, identify strategic opportunities, and recommend software packages to meet operational goals and future growth plans.• Led internal supply chain enablement programs, including a customer scorecard design to highlight sales opportunities for the practice area.•… Show more Managed internal and client teams to provide business requirements analysis, software selection process services, and implementation expertise.• Collaborated with client senior executive teams to analyze operations, identify strategic opportunities, and recommend software packages to meet operational goals and future growth plans.• Led internal supply chain enablement programs, including a customer scorecard design to highlight sales opportunities for the practice area.• Implemented SAP ERP solutions to Fortune 100 clients and led corresponding change management projects. Show less

Master Of Business Administration (M.B.A.), Information Systems And Internal Audit

Bachelor Of Science (B.S.), Marketing

Education record