Scott Kesselring Email & Phone Number

• Trains employees and customers in all aspects of the SchoolTool software.• Is a subject matter expert in implementing new districts to the SchoolTool software and managing these implementation projects. I act as a mentor to junior members of the team in that area• Maintains knowledge of effective training techniques and is skilled in all types of training formats,such as classroom hands-on training, one-on-one sessions, small and large groups within in-personor virtual sessions.• Oversees the execution of the project plan for training materials and participates in the developmentof internal and external training materials, such as handouts, user guides, and how-to videos.Reviews all content prior to release.• Ensures training content is up to date with the latest software releases.• Contributes to the management of the internal library of training content.• Develops and publishes monthly tips, tricks, and other communications to keep end users up to datewith all software updates, strategies, and best practices.• Collaborates with support team members to provide valuable content insight by being a subjectmatter expert.• Reviews the Helpdesk ticketing system for issues and trends and collaborates with Service DeliveryLeads to document and develop content to address identified training opportunities.• Contributes to development, planning and execution of company objectives (OKRs)• Represents the SchoolTool training team at company sponsored user groups as needed.

Rochester, New York, United States

• Trains employees and customers in all aspects of the SchoolTool software.• Maintains knowledge of effective training techniques and is skilled in all types of training formats, such as classroom hands-on training, one-on-one sessions, small and large groups within in-person or virtual sessions.• Develops and creates internal and external training materials, such as handouts, user guides, and how-to videos.• Ensures training content is up to date with the latest software releases.• Contributes to the management of our library of training content. • Develops and publishes monthly tips, tricks, and other communications to keep end users up to date with all software updates, strategies, and best practices.• Collaborates with support team members to provide valuable content insight by being a subject matter expert.• Reviews the support ticketing system for issues and trends and collaborates with Team Leads to document and develop content to address identified training opportunities.• Contributes to development, planning and execution of company objectives (OKRs)• Represents the SchoolTool training team at company sponsored user groups as needed.

Rochester, New York

• Designs and develops accurate and up-to-date learning content that is in alignment with the company’s learning strategy and meets the needs of internal and external stakeholders.• Manages the inventory of all learning assets and content. Develops an editorial calendar with associated timelines for content updates.• Supports the education team with the creation of images.• Contributes content and feedback to the online Knowledgebase (TRAXGuide)• Manages and maintains the internal and external learning portal.• Collects and evaluates internal and external feedback on training. Provides suggestions for improvements if applicable.• Works with education team members to identify training gaps in learning. Provides recommendations to improve processes and the client experience.• Forwards recommendations for product or development leads to the CaterTrax Sales team.• Participates in team meetings, understands team priorities, and offers suggestions/ solutions for process improvements.• Supports the Education Team in the creation of resource materials.• Remains current on industry news, technologies and any legislative issues that may impact company products and services.• Performs other duties as assigned.

Rochester, New York Area

- Manages the client menu build process, pre and post CaterTrax site launch.- Ensures applicable information is gathered for a complete menu setup within the software.- Reviews all raw menu data to develop an organizational plan for category and menu item setup.- Inputs client menu data into the software.- Provides guidance to contract workers or outside team members regarding outsourced work.- Creates and/or reviews requirements documentation provided with the menu assignment.- Completes menu support tickets as assigned. - Generates quotes for menu work when applicable.- Performs quality control checks to ensure menu standards are met.- Manage the office Inbox, and forward emails to the necessary recipient

- Collaborates with a large team to ensure assignments behind the desk are completed- Operates both THD Adirondack and SubItUp for several on the job duties- Sorts and delivers mail to residents and several staff members- Provides high quality customer service to residents

Oswego, New York

- Collaborate with a team of promotions assistants and team members in the creative service department- Develop individual show promos as well as show intros for on-campus television station- Contact producers of shows to create new promos/show intros- Maintain deadlines to ensure promos are made in a timely member

Oswego, New York

- Write 2 articles per week for the Borgen Project magazine and online blog- Research topics for these articles- Assist with advocacy efforts.- Assist with fundraising by creating a personal fundraising campaign

Johnson Hall/Funnelle Hall

- Promote an inclusive community of up to 400 diverse students.- Develop and lead student-centered hall programs to promote awareness of academic resources, social justice, diversity, sexual, and mental health.- Plan, promote, and execute weekly community building activities for a floor of 50 residents.- Serve weekly on-call shift, conduct building walk-throughs to enforce residence life policies, and document incidents as they occur.- Collaborate in the selection, evaluation, and training of prospective Resident Assistants.

Rochester, New York Area

- Process money transactions from the customers while at the register.- Maintain the cleanliness of the dining area, help the customers in any way possible and handle any disputes- Prepare and partake in all steps of the food preparation process

Rochester Airport

Oswego, New York

- Develop sketch ideas for the on-campus television show We Go Live - Lead a team of writers and maintain a tight schedule- Attend script readings and give feedback to other writers on their sketches- Cast actors to perform these sketches live on television