Scott Ulrich Email & Phone Number

Seattle, Wa, Us

Cork, Ireland, Ie

Seattle, Wa, Us

RAM Mounts - Rugged, Reliable, Universal by design, and Proven over time. I manage customer relations, sales opportunities, and participate in marketing initiatives within the Powersports and Automotive Aftermarket segments.RAM Mounts delivers solutions through a robust network of OEMs, Distributors, Catalog Dealers, traditional Dealerships and Consumers online - worldwide.We mount just about Anything (mostly electronic devices) just about Anywhere. RAM brings 30 years of proven experience developing and accommodating special, unique and common-place needs for consumers and businesses. We are the industry standard and made successful with 20+ channel partners, 200+ OEMs and 8 exclusive international partners serving 40+ countries.We find opportunity to improve peoples lives in work, play and leisure - what is not to like about that.

Kirkland, Washington, Us

• Completed development and delivery of 9 online training solutions for the Cloud Solution Architect role, contributing to a 10% reduction in on-boarding time for new hire employees.• Managed 3 outsourced vendors for technical development and testing within the Intrepid Learning Management System (LMS) platform, resulting in a 15% cost reduction and 20% faster project delivery.• Coordinated the successful delivery of 10, 4-day onboarding events, contributing to a 30% enhancement in employee satisfaction and engagement.

• Completed 12-month initiative overseeing the digital migration for Egencia, impacting 20 call-center locations across 13 countries in the EMEA region..• Facilitated contract and legal negotiations with Carriers, Legal, Procurement and Engineering.• Established single source SLA with British Telecom for all telecommunication and digital services globally resulting in improved network resiliency short-term and cost reductions long-term.

Seattle, Washington, Us

Delivery Manager | Client: Microsoft (Global Marketing Operations)• Led transition of technical operations from incumbent vendor at Microsoft to the Accenture team.• Developed and implemented training, certification, and assessment plans for onshore and offshore Accenture teams. • Re-designed organizational structure and drove change management in alignment with new SLA’s.Delivery Manager | Client: Seattle Genetics • As part of companywide digital transformation initiative, led Win 10 and packaged software desktop infrastructure migration.• Managed 6-person team to drive Intune automation design, application compatibility testing, change management, deployment execution and technical support; simultaneously combined with deployment of new PC hardware.

Seattle, Wa, Us

• Led implementation of large-scale enhancement of Performance Management scorecard platform utilizing on-prem MicroStrategy providing metrics and KPI’s for all 27K+ US retail stores.• Led implementation of net-new Executive real-time sales dashboard leveraging Microsoft Azure and Power BI for all 27K+ US retail stores.• Drove business process improvement initiative for PMO team establishing standards and best practices, increased accuracy, operational efficiency, and governance for reviewing and approving requests for funding related to development projects.

Seattle, Wa, Us

• Managed the deployment of Apptio SaaS Technology Business Management solution.• Developed product roadmap in accordance with requirements from Finance and IT Leadership.• Provided analytical report generation and BI support capabilities to analyze the cost, usage and capacity of infrastructure resources (On-premises, Datacenter and Cloud).

Redmond, Washington, Us

• Led the delivery of Microsoft’s enterprise sales world-wide scorecard platform comprising of 25 shared metrics across 3 divisions with an additional 100+ related key performance indicators (KPIs) in support of 5K+ sellers and 80 countries worldwide.• Managed 5-person team onshore and 10-person offshore to analyze, design, develop and support the BI platform.• Managed product requirements, monthly deliverables and escalations for 10 stakeholders by facilitating weekly customer review meetings, annual 360° feedback and a 3-year product roadmap.• Decreased end-to-end production timeline for processing and delivery by 25%, decreased annual operational costs by 23% ($1.3M to $1M) and expanded overall coverage of Microsoft accounts by 70% (18K to 60K). Overall improved capability and usability projected as 30% in 3 years.

Jp

Product Release Program Manager, Internet Explorer | Client: Microsoft• Successfully managed 5 User Adoption work streams and exceeded quality measures by 30%.Showcase - Secured 2 commitments for internal adoption on an enterprise level. Marketing Communication - Participated in promotional activities for company-wide release.Deployment - Planned and monitored company-wide distribution.Application Compatibility - Approved compatibility with 200 line-of-business applications. Support - Ensured customer readiness for IE8 and reported on helpdesk taxonomy.