Bill Thomas Email & Phone Number

Lititz, PA, US

Hershey, Pennsylvania, United States

Lead on-site management of daily operations at a localcustomer location, ensuring smooth functioning of facilities HVACmaintenance and fire control systems per client contract.Build and maintain business relationships with vendors andcontractors in support of O&M site contract.Negotiated contracts with suppliers and subcontractorsefficiently, securing.

Lititz, Pennsylvania

https://www.billthomasphotography.com

Lititz, Pennsylvania, United States

Coordinate daily logistical operations including inventory control, order fulfillment, and distribution for the Data/Production Services department. Coordinate the deployment of networking and wireless equipment. Maintain network and wireless equipment in line with company standards. Organize warehousing of all gear associated with the data department..

Lititz, Pennsylvania, United States

Lancaster, Pennsylvania, United States

Support, maintain and install a variety of security systems, fire systems, card access and camera systems within my assigned territory.

• Directly responsible for 125+ kiosks within assigned market as a Level II Field Technician while maintaining a 99.6% uptime in my assigned market.
• Managed, trained and mentored employees as directed by market manager.
• Trend issues within assigned market to correct issues onsite or remotely.
• Built relationships and trust with customers by providing clients with high-level professionalservice.
• Performed all on-site installations, repairs, and maintenance tasks from electrical to networking.
• Completed troubleshooting, adjustments, and calibrations to protect equipment longevity.

• Trained users in proper use and care of computers to reduce and eliminate potentially damaging errors.
• Checked PCs and laptops thoroughly to troubleshoot and resolve customer issues.
• Set up computers, installed hardware, and configured settings for customers.
• Added new hardware, software, security patches, and other updates to improve functionality ofcomputer systems.
• Evaluated parts inventory and ordered new supplies to stay ready for expected customer needs.
• Installed and updated software programs to increase security or add new functionality to equipment.

Lancaster, Pennsylvania Area

• Directly supported and maintained over 300 tablet computer systems for the clinical staff.
• Directly supported all wireless devices on the company network to include laptops, tablet PC’s and handheld PDA’s.
• Trained clinical staff on use of new and upcoming computer equipment.

Lancaster, Pennsylvania, United States

• BlackBerry Enterprise Server and Lotus Notes/Domino Administration. Performed on-site support and remote technical training.
• Monitored, planned and coordinated the distribution of client/server software and service packs for Blackberry, Lotus Notes and Windows.
• Provided 24x7 level 3 support for all Blackberry related issues and provided computer and network support in an on-call rotation.
• Supported Network Administrator daily in a production environment over a LAN and WAN network for several plant locations.
• Protected the security of company information by closely monitoring email, teaching users how to spot fishing attempts and consistently updating virus protections.
• Back up company data and maintain robust recovery system to avoid losing vital information.