Bill Thomas Email & Phone Number

Lititz, Pa, Us

Hershey, Pennsylvania, United States

Lead on-site management of daily operations at a localcustomer location, ensuring smooth functioning of facilities HVACmaintenance and fire control systems per client contract.Build and maintain business relationships with vendors andcontractors in support of O&M site contract.Negotiated contracts with suppliers and subcontractorsefficiently, securing favorable terms for the company whilemaintaining strong working relationships.Supervise employees, ensuring their adherence to expectationsand promptly addressing any performance issues.Oversee and maintain activities for each technicians time to bebilled to the proper contractual agreement.Maintain and manage employee scheduling for PTO and sicktime.Collaborate closely with the site business manager to escalateand resolve any inconsistencies or concerns with the clientservice contract.Create bids and invoices for work outside of the contracted O&Magreement.Execute tactical activities related to assigned projects effectivelyand efficiently.Identify potential cost reduction opportunities in coordinationwith the business manager.Implement initiatives aimed at reducing costs and enhancingoperational efficiencyLead monthly safety meetings for O&M Site team in accordancewith Company safety standards and practices.Work directly with the business manager in maintaining the yearlyO&M contractual budget.Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.

Lititz, Pennsylvania

https://www.billthomasphotography.com

Lititz, Pennsylvania, United States

Coordinate daily logistical operations including inventory control, order fulfillment, and distribution for the Data/Production Services department. Coordinate the deployment of networking and wireless equipment. Maintain network and wireless equipment in line with company standards. Organize warehousing of all gear associated with the data department. Reviewing of inventory to ensure that adjustments are properly applied. Plan and schedule inbound and outbound shipments to internal or external customers based on needs and to ensure on-time delivery. Prep all outgoing network and wireless equipment for clients/customers from small to large events and de-prep all incoming networking and wireless equipment back to company standards.

Lititz, Pennsylvania, United States

Lancaster, Pennsylvania, United States

Support, maintain and install a variety of security systems, fire systems, card access and camera systems within my assigned territory.

Directly responsible for 125+ kiosks within assigned market as a Level II Field Technician while maintaining a 99.6% uptime in my assigned market. • Managed, trained and mentored employees as directed by market manager.• Trend issues within assigned market to correct issues onsite or remotely.• Built relationships and trust with customers by providing clients with high-level professionalservice.• Performed all on-site installations, repairs, and maintenance tasks from electrical to networking. • Completed troubleshooting, adjustments, and calibrations to protect equipment longevity.• Disassembled, replaced, or repaired defective systems and parts to restore functionality.• Provided timely PM performance, service calls, and warranty calls to foster top-level kiosk uptime for customer use.• Maintained proper documentation and submitted for approval, including service tickets, work orders, and expense reports.• Reviewed and interpreted schematics, diagrams, and technical manuals to perform repairs.• Developed preventive maintenance schedules and procedures.

Trained users in proper use and care of computers to reduce and eliminate potentially damaging errors.• Checked PCs and laptops thoroughly to troubleshoot and resolve customer issues.• Set up computers, installed hardware, and configured settings for customers.• Added new hardware, software, security patches, and other updates to improve functionality ofcomputer systems.• Evaluated parts inventory and ordered new supplies to stay ready for expected customer needs.• Installed and updated software programs to increase security or add new functionality to equipment.• Completed skilled work both in shop and at customer locations to provide comprehensive service.• Consulted with customers to understand operating condition of equipment, issues, and preferencesfor repair work.

Lancaster, Pennsylvania Area

• Directly supported and maintained over 300 tablet computer systems for the clinical staff. • Directly supported all wireless devices on the company network to include laptops, tablet PC’s and handheld PDA’s. • Trained clinical staff on use of new and upcoming computer equipment.

Lancaster, Pennsylvania, United States

BlackBerry Enterprise Server and Lotus Notes/Domino Administration. Performed on-site support and remote technical training.• Monitored, planned and coordinated the distribution of client/server software and service packs for Blackberry, Lotus Notes and Windows.• Provided 24x7 level 3 support for all Blackberry related issues and provided computer and network support in an on-call rotation.• Supported Network Administrator daily in a production environment over a LAN and WAN network for several plant locations.• Protected the security of company information by closely monitoring email, teaching users how to spot fishing attempts and consistently updating virus protections.• Back up company data and maintain robust recovery system to avoid losing vital information.• Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems.• Researched new technologies in networking systems and incorporated the most beneficial options into the current architecture.• Designed, configured, and tested computer hardware, networking software and operating system software.• Repaired or replaced defective components and updated systems to correct problems or better handle new loads and functionality requirements.• Coordinated with vendors and company personnel to facilitate hardware and software purchases within the department budget.