Scott Perlman Email & Phone Number

Morton Grove, Il, Us

Deerfield, Illinois, United States

Northbrook, Illinois, United States

• Maintain finances• Set up and maintain technology for the business• Assist customers with technology for systems training provided by the business

Deerfield, Illinois, United States

Managed hardware environment for 1000+ users. Provided daily in-office and remote white glove service for executives. Conducted user onboarding and offboarding. Managed Install-Move –Add – Change processes with minimal supervision. Provisioned/deprovisioned desk phones. Provided hardware and software solutions via the team’s on-site Tech Pub (“Genius Bar”). Imaged new laptops for weekly new hires. Trained and mentored new team members on processes and procedures.

Chicago, Illinois, United States

Supported 500 users in a corporate environment and provided white glove service as needed. Managed the new hire onboarding process from end to end including device procurement, imaging, setup/configuration and end user training to ensure end users are provided with knowledge to reduce help desk visits. Resolved incidents for a variety of end user issues both in-office and remote. Assisted end users in the use of conference room systems.

Deerfield, Illinois, United States

Support 650 end users across 3 departments, and serve as SME Macintosh issues. Assisted the department admins for 3 corporate departments in replacing 15 laptops per month. Install, configure, and support ongoing usability of desktops, laptops, peripheral equipment, and software in compliance with standards and guidelines. Maintain and resolve issues regarding LAN/WAN, VoIP telephones, bit locker, USB drive enablement, video systems, and other computing equipment. Perform technical upgrades and… Show more Support 650 end users across 3 departments, and serve as SME Macintosh issues. Assisted the department admins for 3 corporate departments in replacing 15 laptops per month. Install, configure, and support ongoing usability of desktops, laptops, peripheral equipment, and software in compliance with standards and guidelines. Maintain and resolve issues regarding LAN/WAN, VoIP telephones, bit locker, USB drive enablement, video systems, and other computing equipment. Perform technical upgrades and system maintenance with end users. Liaise between business and technology teams to meet project needs within company standards and SLAs. Identify most effective and efficient hardware configuration to support user group custom software. Training & Communications• Trained, developed, and mentored 6 new team members on internal processes and industry best practices.• Conducted training for 650 end users, on data integrity and file system security to increase user knowledge base and mitigate ongoing issues.Installation & Configuration• Connected desktop computers with diverse systems for seamless access to data from multiple sources.• Developed role-based laptop configuration process which enabled any support technician to install needed software and ensured users were equipped with the software necessary to perform their jobs.Upgrades • Upgraded/replaced Windows and Mac OS image deployment on laptops/desktops to avoid future computer performance issues.• Managed and led upgrade project team for migration from Novell to Windows AD for 650 users, ensuring service continuity and zero data loss.Issue Resolution• Handled and resolved 100% of all urgent user issues with minimal to no customer interruptions.• Identified and resolved technical issues on Windows and Mac operating systems on phone and customer- facing environment daily, leading to 100% customer satisfaction ratings.• Resolved support issues through web IT Ticketing service, maintain 94% SLA percentage. Show less