Scott Maddy Email & Phone Number

Columbus, Ohio Area

• Make multiple outbound calls per day
• Take and field multiple inbound calls per day
• Educate customers about savings programs
• Take and schedule payments and payment programs
• Provide superior and compassionate customer service

Columbus, Ohio Area

• provide technical support for a variety of platforms including IPODs IPADs and POS registers
• provide superior customer service over the phone for stores and home office employees
• handle closing duties as required
• follow up on existing tickets to ensure completion
• schedule and verify completion of technician calls when needed.

Columbus, Ohio Area

• provide superior customer service over the phone and in person
• maintain basic product knowledge across Full Kia line
• write tickets and manage flow of work to ensure rapid completion of service
• review inspection sheets to up-sell parts and service products
• review vehicle maintenance schedules and maintenance history to recommend service to customer
• communicate with customer via phone and in person to schedule appointments relay recommended service information and to discuss service recommendations

Cincinnati Area Ohio

• provide superior customer service over the phone and in person
• maintain basic product knowledge across full Fiat Chrysler Assoc. product line
• write tickets and manage flow of work to ensure rapid completion of service
• review inspection sheets to up-sell parts and service products
• review vehicle maintenance schedules and maintenance history to recommend service to customer
• communicate with customer via phone and in person to schedule appointments relay recommended service information and to discuss service recommendations

Wilmington Ohio

• Manage spreadsheets and time table for special screening contacts
• verify screening time start with client via phone contact and email
• provide technical support for client via phone chat and email
• follow up on successful completion of tech tickets
• verify stock location and distribution through various mean including ups fedex usps shipping and private courier.
• Assist in stock warehouse as needed

Columbus, Ohio Area

• Contact clients via telephone
• Uphold superior customer service
• Conform to and follow applicable federal laws governing individual heath information
• Review orders to ensure proper contacts made.

Entry level website administration including setup of usernames and passwords and management if incomming and outgoing files in both physical and digital form

taking incoming calls from agents and customers with questions about internet connection and supported software and de-escalating upset customers in a supervisory role

Ministry Prep Program, Youth Ministry

Education record

Activities and Societies: Commuter student organisation