- Process volunteer applications and background checks- Assist Volunteer Manager with scheduling volunteers- Ensure accurate volunteer opportunities are posted- Assist in implementation of volunteer appreciation program- Present volunteer orientation/education presentations as needed- Give campus tours

Day to day management of front end associates.- Customer service #1.- Assign work where needed to keep operations running smooth.

Heavy day to day operational experience with AIX.Management of TSM backups for 200+ servers.Installation of AIX LPAR's via NIM.Assist TSM administrators with technical problems related to backups.Strong understanding of LVM concepts and JFS, JFS2 file systems.Performed AIX TL upgrades from V5 and V6.Excellent customer service skills in dealing with Infocrossing ClientsStrong analytical and interpersonal skills.

Design and build development environments for CSG's custom software.Maintain and upgrade CSG's production servers.Provided first line support for Tivoli Storage Manager (TSM) backup issues and configuration.Upgraded TSM server and clients.Performed root cause analysis for issues related to backup issues with TSM.Evaluate and document production systemsTrain System Administration Staff on packages such as TSM and AIX.Coordinate change management activities ongoing for development and production systems.Heavy emphasis in day to day operations and troubleshooting complex problems.Installation and setup of IBM P Series servers, LPAR's and disk allocation.SAN zoning and allocation of disk via IBM's SAN volume Controller.Strong customer service skills, attended meetings with upper management and proposed solutions to maintain and refine UNIX computer systemsDocumented complex system configurations for CSG using Word, Excel and Visio

SAP Project - configured eleven IBM H80 RS/6000 servers.Built four nodes as 2 node HACMP version 4.4 clusters 1 production cluster 1 test cluster.Installed and configured SDD to facilitate multipathing to ESS Shark.Configure Brocade Silkworm 2800 series switches for SAN environment.Allocate DASD on ESS Shark via IBM's ESS Stopwatch software.Assist SAP Basis support personnel with server, OS and database tuning issues as needed.Provide support for AIX servers in Calgary, AB Canada, both remote and onsite as needed.Installed and configured Apache Web Server on AIXDocumented AIX and HACMP cluster configurations.Created intranet web site for AIX systems documentation.