Scott Maxwell , Email & Phone Number

London, GB

London Area, United Kingdom

st Dunstan’s CampusRosemead Prep & Pre Prep SchoolJubilee Nursey

London Area, United Kingdom

The WSH Group

London, England, United Kingdom

The WSH Group

Searcys WSH Group, The IET London, 2 Savoy Place (

Stunning Historical Building with incredible tech and flexible event spaces. Delivering 5* service and food. The WSH Group

London, England, United Kingdom

Managing a portfolio of 9 B&I contracts services including, Reception, Hospitality, Fine dining, Cafes, Post rooms and off site events. for clientys such British Land, Freemantle, MacDonald Brookes 80, 100 and 62 Victoria road (mulitply clients).

133 Houndsditch, 155 Bishop Gate, City Of London - County Hall, South Bank

London, England, United Kingdom

• Cook and Thief.
• Operations & logistics manager for C&T, Dark kitchen start up concept in need of systems, efficiencies, and structure to effect next stage funding and expansion.
• Advise small businesses on how to refocus their endeavors from a footfall and counter service business to one that is online and click & collect.
• Developed H&S training and annual marketing plan.
• Built new websites and trained owners on updating and managing their own site to save costs.
• Devised social media marketing campaigns, creating clean and usable data bases, direct marketing via email.

London Area, United Kingdom

• Lead all aspects of operations related to client relationship management. Produce and present reports to client and Board along with proactive management of team to achieve all KPIs. Plan, direct, and coordinate the.
• Provided exceptional event support at venues for high profile events.
• Delivered training and designed learning & development plans to ensure providing succession planning for team.
• Supervised product evaluation and bench marking comparisons to maximise individual site sales potentials.
• Oversaw development of sales pitch and presentations to influence leadership decisions.

London, Manchester, Birmingham

• Spearheaded key account management for all large volume/turnover of multi-site clients. Delivered sales presentations for new business across London, Manchester, Leeds & Birmingham. Monitored and drove client.
• Introduced and executed brand ambassadors’ scheme.
• Attained 100% success rate on delivering 30 sale pitches.
• Directed people management and provided 10% more staff than requested by client to maximise client satisfaction.
• Exceeded budgets while managing 50% of the company turnover.

Global, Based In London

• Led management and retention of high profile and high net worth clients. Negotiated and formalised cost structures for all client concierge services. Forecasted and tracked key account metrics, while delivering.
• Acted as a key stakeholder in the project to successfully launch OceanScapeYachts.com.
• Accomplished organisation-wide highest score of 97% on mystery customer feedback.
• Attained zero client attrition through regular interactions with the clients.
• Installed and trained all standard operating systems and client facing standards of service.

Cape Town, South Africa, Melbourne Australia

• Established and mentored a business start-up to provided hospitality-based business solutions. Delivered social media marketing training and design services - Hospitality Training Academy. Instructed event management.
• Refurbished and opened an award-winning boutique guest house, managed the business, and sold prior to leaving.
• Established a brand-new concept in “gourmet street dining” for corporate and private events.
• Designed off-premises concepts to complement clients existing brand equities and operations.

London, Yorkshire

• Managed up to 10 of P&B’s portfolio including the bakeries across London/surrounding areas and reported to the MD and clients. Succeeded to re-negotiate contract extensions prior to the tender process. Conducted tender.
• Reduced payroll costs by 10%, while increasing sales by 20% over annual budget.
• Achieved an average of 99% score on mystery customer feedback.
• Attained significant growth in internal and external event sales.
• Recognized for consistently over delivering on KPIs and C.S.R requirements.

London, Gateshead, Kent, Stratford Upon Avon, Oxford

• Financially responsible & achieving successful management of up to 12 nationwide high profile cultural & performance related venues.
• Specialist knowledge and vast experience in performance venues such as The Sage, Sadlers Wells, The Barbican, The Royal Court, The Royal Festival Hall, The Institute of Contemporary Art, The Royal Shakespeare Company.

Global

Royal Festival Hall, London

Portsmouth - Bilbao - France

Portsmouth - France

London, England, United Kingdom

London, England, United Kingdom

London, New Market, Cheltenham, Windsor, Liverpool, Huntington

South Yorkshire, England, United Kingdom

Gravesend, Merchant Navy College, Kent, England, United Kingdom

Mental Health First Aider, Mental Health Counseling/Counselor, Passed

City & Guilds 706 1/2 - 7071/2, Hospitality, Distinction

Merchant Navy Training covering all aspects of hospitality and also life saving and fire fighting at sea technics.

O Levels - 8 Various Passes, Mathematics, English Literature, English Language, Geography, French, Science, Woodwork, History

Mental Health Champion First Aider, Mental Health