Scott Maxwell , Email and Phone Number
Profile As a dynamic professional, throughout my career I have built a track record in the hospitality and food industry business operations, planning and management, leading to increased revenues and profit margins within the highly regulated and fast-paced environment. Previous experience with a start up dark kitchen with high profile chefs with gourmet food delivery service, working on structure implementation, efficiencies, costings, work routines, cost saving in preparation for next round fund raising and expansion.I have attained comprehensive experience that will surely add value to the success of your organisation by achieving high client satisfaction rankings, while bringing improvements to the bottom line and managing turnaround of under-performing operations. Among my many talents negotiating catering contracts, implementing strategies and campaigns to maximize profits, ensuring the timely delivery of services, and exceeding sales quotas, are the expertise that enable me to ensure outstanding productivity and performance.My reputation as a goal-oriented finance champion with in-depth knowledge of in maximising potential by training teams in handling key performance expectations, is demonstrated in my current role. While others take pride in meeting all standards set before them, my passion is delivering service that goes beyond organisational expectations and creating a win-win scenario for everyone involved! I am a dependable manager with demonstrated ability to juggle/prioritize needs, while ensuring speedy responses to customers and business concerns. I always strive to establish and maintain highly co-operative environment by implementing effective communication while liaising with clients, internal staff, and external contacts. I am proficient in using strong interpersonal skills and building robust relationships with all key stakeholders. My greatest value to any organisations is my ability to work independently, freeing up leaders’ time to focus on the needs of the business. My educational background also supports my professional career as I am credited with relevant qualifications of Health & Hygiene 1&2 – Food Safety 1&2. To find out more, please connect with me or send me an email.
Olive Dining Ltd
View- Website:
- olivedining.co.uk
- Employees:
- 86
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Olive Dining LtdLondon, Gb -
Director Of Catering St Dunstan”S Campus Including Rosemead Prep & Pre Prep Schools, Jubilee NurseryHolroyd Howe Aug 2024 - PresentLondon Area, United Kingdomst Dunstan’s CampusRosemead Prep & Pre Prep SchoolJubilee Nursey -
Director Of Catering St Dunstan’S CollegeHolroyd Howe Aug 2023 - PresentLondon Area, United KingdomThe WSH Group -
Hospitality/Events Manager, The Post Building Wsh GroupBaxterstorey Oct 2022 - Aug 2023London, England, United KingdomThe WSH Group -
Dep General ManagerSearcys Aug 2022 - Oct 2022Searcys Wsh Group, The Iet London, 2 Savoy Place (Stunning Historical Building with incredible tech and flexible event spaces. Delivering 5* service and food. The WSH Group -
Regional Operations ManagerBennett Hay Feb 2022 - Jul 2022London, England, United KingdomManaging a portfolio of 9 B&I contracts services including , Reception, Hospitality, Fine dining, Cafes, Post rooms and off site events. for clientys such British Land, Freemantle, MacDonald Brookes 80, 100 and 62 Victoria road (mulitply clients). -
Operations Manager - 6 Month Fixed Term Post Covid ContractEtc.Venues Aug 2021 - Feb 2022133 Houndsditch, 155 Bishop Gate, City Of London - County Hall, South Bank -
Operations & Logistics Manager, Social Media Manager - Business Support Manager - FreelanceCook And Thief.Com, Philloflowers.Com, Maxwflower.Com Sep 2020 - Jul 2021London, England, United KingdomCook and Thief. • Operations & logistics manager for C&T, Dark kitchen start up concept in need of systems, efficiencies, and structure to effect next stage funding and expansion.• Advise small businesses on how to refocus their endeavors from a footfall and counter service business to one that is online and click & collect.• Developed H&S training and annual marketing plan.• Built new websites and trained owners on updating and managing their own site to save costs.• Devised social media marketing campaigns, creating clean and usable data bases, direct marketing via email.• Implemented cost controls on budget and payroll costs.
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Operations ManagerLeafi Limited Aug 2018 - Sep 2020London Area, United KingdomLead all aspects of operations related to client relationship management. Produce and present reports to client and Board along with proactive management of team to achieve all KPIs. Plan, direct, and coordinate the service delivery of all operational departments to maximise customer satisfaction. Ensure operational adherence with restaurant service standards. Identify untapped growth opportunities to increase client retention and expand the business. Formulate and manage budgets leading to cost control/cutting. • Provided exceptional event support at venues for high profile events.• Delivered training and designed learning & development plans to ensure providing succession planning for team. • Supervised product evaluation and bench marking comparisons to maximise individual site sales potentials. • Oversaw development of sales pitch and presentations to influence leadership decisions. -
Commercial Client Relationships ManagerCatapult Ventures Ltd - Start Up Tech Company Aug 2016 - Dec 2018London, Manchester, BirminghamSpearheaded key account management for all large volume/turnover of multi-site clients. Delivered sales presentations for new business across London, Manchester, Leeds & Birmingham. Monitored and drove client relationship management to ensure repeat business. Steered recruitment, induction, training and on boarding of new employees. Evaluated team performance to ensure meeting K.P.Is aligned with business objectives. Produced and presented comprehensive reports to the clients. • Introduced and executed brand ambassadors’ scheme.• Attained 100% success rate on delivering 30 sale pitches.• Directed people management and provided 10% more staff than requested by client to maximise client satisfaction.• Exceeded budgets while managing 50% of the company turnover.
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Client Services ManagerOceanscape Yachts (Canada) (Europe) (Www.Osceanescapeyachts.Com) May 2016 - Aug 2016Global, Based In LondonLed management and retention of high profile and high net worth clients. Negotiated and formalised cost structures for all client concierge services. Forecasted and tracked key account metrics, while delivering exceptional client service on a day-to-day basis. Acted as the primary point of contact to build long-term relationships with customers. Supported customers through email, phone, and in person meetings. Implemented cost controls on gross profit and payroll margins. Qualified prospects and prepared offering’s packages. • Acted as a key stakeholder in the project to successfully launch OceanScapeYachts.com.• Accomplished organisation-wide highest score of 97% on mystery customer feedback.• Attained zero client attrition through regular interactions with the clients. • Installed and trained all standard operating systems and client facing standards of service.
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The Culinary Edge, South Africa & Two Twenty Four Boutique Guest House, Cape Town. Sa. Melbourne, OzThe Culinary Edge.Co.Za/Twotwentyfour.Co.Za Ct, South Africa, Denial.Co.Au Cafe,Barvenue Australia Feb 2012 - Apr 2016Cape Town, South Africa, Melbourne AustraliaEstablished and mentored a business start-up to provided hospitality-based business solutions. Delivered social media marketing training and design services - Hospitality Training Academy. Instructed event management through training and demonstrating actual management of events. Analyse gaps in the market landscape to provide viable business opportunities for clients. Supported brands en-grain innovation into the company with new processes, schedules, and collaborative tools. • Refurbished and opened an award-winning boutique guest house, managed the business, and sold prior to leaving.• Established a brand-new concept in “gourmet street dining” for corporate and private events. • Designed off-premises concepts to complement clients existing brand equities and operations.
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Operations Director May 2008 – Sept 2011Peyton & Byrne Ltd May 2008 - Sep 2011London, YorkshireManaged up to 10 of P&B’s portfolio including the bakeries across London/surrounding areas and reported to the MD and clients. Succeeded to re-negotiate contract extensions prior to the tender process. Conducted tender research, feasibility studies, and bench marking, while presenting to the potential new clients. Created and organised visual merchandising and contemporary event displays relative to the business. Acted as an integral part of the mobilisation team with new businesses. • Reduced payroll costs by 10%, while increasing sales by 20% over annual budget. • Achieved an average of 99% score on mystery customer feedback. • Attained significant growth in internal and external event sales.• Recognized for consistently over delivering on KPIs and C.S.R requirements. -
Operations Manager Jan 2005 – April 2008Digby Trout Restaurants Ltd. Jan 2005 - Apr 2008London, Gateshead, Kent, Stratford Upon Avon, Oxford,▪ Financially responsible & achieving successful management of up to 12 nationwide high profile cultural & performance related venues.▪ Specialist knowledge and vast experience in performance venues such as The Sage, Sadlers Wells, The Barbican, The Royal Court, The Royal Festival Hall, The Institute of Contemporary Art, The Royal Shakespeare Company, The Peacock along side museums, art galleries, cafes and religious venues Southwark Cathedral and The Under-Croft as St John’s church, Smith Square. -
Hotel Services ManagerCarnival Uk (P&O Cruises & Cunard) Jul 2000 - Dec 2004Global -
General Manager - Liquor License HolderP&O Ferries Jan 1996 - Jun 2000Royal Festival Hall, London -
PurserP&O Ferries Jan 1991 - Dec 1995Portsmouth - Bilbao - France -
Senior F&B ManagerP&O Ferries Sep 1987 - Dec 1990Portsmouth - France -
General Manager T.H.F.C & A.F.C StadiumsLetheby & Christopher Limited Jun 1986 - May 1987London, England, United Kingdom -
Corporate Hospitality ManagerLetheby & Christopher Limited Jan 1986 - May 1986London, England, United Kingdom -
Mobilization & Catering Manager, Race Courses, L&C Feb 85 – Dec 85Letheby & Christopher Limited Feb 1985 - Dec 1985London, New Market, Cheltenham, Windsor, Liverpool, Huntington, -
Business Partner/Licensee - 5 Bars In Various Parts Of YorkshireFun Pubs Ltd Jan 1981 - Jan 1985South Yorkshire, England, United Kingdom -
Chef (In Training)Carnival Uk (P&O Cruises & Cunard) Sep 1979 - Dec 1980Gravesend, Merchant Navy College, Kent, England, United Kingdom
Scott Maxwell , Education Details
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MhfaPassed -
Merchant Navy CollegeDistinction -
Mosslands Senior ComprehensiveMathematics, English Literature, English Language, Geography, French, Science, Woodwork, History -
MhfaMental Health
Frequently Asked Questions about Scott Maxwell ,
What company does Scott Maxwell , work for?
Scott Maxwell , works for Olive Dining Ltd
What is Scott Maxwell ,'s role at the current company?
Scott Maxwell ,'s current role is Director of Catering Holroyd Howe St Dunstan’s - Rosemead Campus.Jubilee NurseryWSH Group. Mental Health First AiderAssociation of Mental Health First Aiders®.
What schools did Scott Maxwell , attend?
Scott Maxwell , attended Mhfa, Merchant Navy College, Mosslands Senior Comprehensive, Mhfa.
Who are Scott Maxwell ,'s colleagues?
Scott Maxwell ,'s colleagues are Gemma Sweeney, Christian Corker, Diana Pareja, Caroline Whyman, Tracey Nazareth, Carla Cordeiro, Rob Fitzgerald.
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