Scott Mayfield Email & Phone Number

United States

Louisville, Kentucky Area

● Lead the development of imaging and document management systems, coordinating pre-sales for system design, development, and support of production environments.● Create and introduce imaging and content management solutions that improve the efficiency of customers’ business operations.● Research and recommend innovative technologies, identifying solutions that drive business and cost performance improvements.● Managed the development and implementation of Content Management Smart Process Application Design Sphere● Partnered with Marketing in providing, information governance, technical support and resources for the MS SharePoint Software as a Service project. ● Created Technical Design process documentation, including Functional Design Document and Level of Effort.● Orchestrated Functional Requirements Training for design community and contributed heavily to the current Functional Requirements Document template.● Performed post implementation autopsies to insure projects were scoped accurately within in Ricoh’s variance goals.● Mentored Design Specialist and Senior Managers of Design on business solutions and strategies.● Worked directly with Vendors in onboarding and testing of new solutions or software releases.

Louisville, Kentucky Area

SENIOR MANAGER - RICOH USA. Leader for Professional and Information Management Services. Expertise in analysis, document related technology and data security with the objective to generate greater efficiency and effectiveness for our clients. Our team measures success to improvements in document workflow as well as reductions in operating costs.RICOH USA - tangible benefits for our clients: • Focus on core competencies • Reduce and control operating costs Specialties:RICOH USA – Areas of Expertise:• Process Analysis and Business Process Improvement• Document and Information Security• Proactive Information Management Services• Output Optimization and Fleet Management• Document Capture, E-Forms, EDM/ECM/ERM● Directed teams responsible for providing pre-sales, project management, and implementation services, ensuring that all technical design, development, and support tasks aligned with business requirements.● Responsible for providing sales forecasting and driving sales pipeline for Ohio, Kentucky and Indiana software solution opportunities.● Performed gap analysis and developed gap strategies to insure revenue targets were meet.● Provide leadership driving the Ricoh engagement process in the software and services sales solution design engagement.● Participate in customer strategy planning and collaborate with all business functions to create a complete strategic customer plan.● Ensure that services are designed to Ricoh standards and work with implementation team, to ensure solutions are designed through hand off to implementation team.● Work with Strategic Marketing to provide presentations and trainings to Areas on technology offerings and how those fit within customers’ business needs● Participated in the launch of solutions and technology offerings.● Participate in the launch of solutions and technology offerings, organized training for successful launch or implementation in conjunction with Strategic Marketing.

Louisville, Kentucky Area

•Manage Senior Solution Analysts for presale support, solution installation, customer technical training, and billable services.•Managed Project Managers to ensure projects are completed on time and on budget to assure we maintain proper profitability.•Ensure our Project Manager is involved in presales and post sales support.•Manage Statement of Work review process to ensure completion is on time and project sign off is complete for billing purposes.•Manage Professional Services Operations Cost.•Work with Sales Teams to ensure proper pricing for PS solutions.•Responsible for working alongside Customer Service to satisfy customer requirements for problem resolution.•Monitor Senior Solution Analyst training to ensure Technical and Sales Skills enhancement development.•Acts as the sole contact in customer resolution through our Professional Service Dept

Louisville, Kentucky Area

Responsible for deploying Ricoh Software Premier Solutions Including Document Management Solutions and Advanced Capture Solutions.Installed and configured Print Production and Color Graphic equipment and RIP controllers and Variable print solutions