Scott Mccarthy Email & Phone Number

Cardiff, GB

Cardiff, Wales, United Kingdom

• Leading a high-performing team in delivering periodic risk based reviews, on personal and business accounts. Ensuring compliance with regulatory standards and meeting customer expectations.
• Foster team excellence through ongoing mentorship, feedback, and professional development opportunities, resulting in positive team engagement and consistent performance.
• Utilise data analytics previously unavailable to the wider department to prioritise risk areas, streamline processes, and support effective decision-making.
• Collaborate cross-functionally with other business areas to align team activities with the broader customer ops teams.
• Champion a culture of growth & improvement, driving efficiency and maintaining top-tier standards of work using shared experiences, knowledge sharing tools and continuous upskilling as a base for my team.

Cardiff, Wales, United Kingdom

Spearheaded the design, development, and deployment of software solutions, optimising resourcing, reporting, and financial planning processes within digital project management frameworks. Simultaneously upskilled and developed my team and peers whilst reforming these.Pioneered a collaborative approach to marketing and sales strategies, introducing.

Cardiff, Wales, United Kingdom

Managed Holistic Staff Support, proactively resolving issues and ensuring a harmonious work environment.Facilitated Smooth Transitions for Retiring Partners. Orchestrated personalised 1-to-1 support programs for retiring partners.Established effective business communication and handled conflict resolution efforts between the business and external service.

Cardiff, United Kingdom

Established effective communication structures and agile project plans for international audit clients in consumer goods, Risk Solutions networks, and global consulting.Modernised budget and resourcing tracking, enhancing accuracy and efficiency in resource allocation across projects.Led initiatives to resolve challenges in reviewing and delegating new.

Cardiff, United Kingdom

First point of contact for the entire of Admiral’s insurance customer base via telephone, email and written communication. Carrying out admin tasks; updating customer information, updating policy information, making changes to insurance policies or vehicle information, collating information regarding any accidents, incidents or claims and taking payments.

Cwmbran, Torfean

Torfean, South Wales

Working with the local play and youth services for a number of years, specifically supporting children and young people with disabilities, additional needs and emotional and behavioural disorders. Gaining training, skills and knowledge to work with a variety of children and young people in group, and 1 to 1 settings ensuring the needs of each Individual.

Newport, United Kingdom

Newport, United Kingdom

Showcased creativity and flair in curating engaging visual merchandising displays that attracted customers and enhanced the overall shopping experience, contributing to increased foot traffic and sales.Demonstrated leadership skills by taking initiative to motivate and support team members, fostering a positive and collaborative work environment that.

Newport, United Kingdom

Newport, United Kingdom

At this project, I worked closely with a group of young people who were out of education or employment due to a number of difficulties be it personal or health related and were seeking the support and guidance to re-enter education or find a way in to work. Working closely with educational teams from local colleges and adult learning centres I offered the.