Bethany Thomas Email & Phone Number

Liverpool, Gb

Cardiff, Wales, United Kingdom

- Conduct KYC (Know Your Customer) analysis to verify customer identities and ensure regulatory compliance during onboarding.- Perform fraud detection and prevention measures.- Ensure adherence to Anti-Money Laundering (AML) regulations by carrying out detailed risk assessments.- Collaborate closely with other teams to ensure a secure and seamless onboarding process for customers.- Conduct enhanced due diligence (EDD) for higher-risk clients, applying additional scrutiny to ensure compliance and security.- Maintain a strong focus on safeguarding both customer and company interests by consistently adhering to industry standards and regulatory requirements.- Work on process improvements and assist in refining internal controls to enhance overall onboarding efficiency and security.

Cardiff, Wales, United Kingdom

- Optimised workflow by ensuring all kitchen stations were properly stocked and maintained, minimising downtime during peak hours.- Monitored food preparation standards, ensuring consistency with McDonald’s quality protocols, temperature guidelines, and portion control.- Mentored new hires and less experienced team members by conducting hands-on training on equipment use, food safety procedures, and customer service excellence.- Delivered exceptional guest service by resolving complaints efficiently and ensuring that customer needs were met promptly, enhancing satisfaction and loyalty.- Ensured adherence to McDonald's operational guidelines, including HACCP (Hazard Analysis Critical Control Points) food safety practices, cleanliness protocols, and health & safety regulations.- Exceeded performance metrics related to order accuracy, speed of service, and guest satisfaction, contributing to continuous operational improvement.

Ammanford, Wales, United Kingdom

- Delivered high-quality customer service by actively engaging with customers, addressing inquiries, and providing tailored solutions to enhance their shopping experience.- Developed extensive knowledge of store products, enabling effective communication of promotions, product features, and benefits to customers, thereby driving sales.- Assisted in the seamless operation of the store by efficiently managing inventory levels, restocking shelves, and maintaining organised displays to optimise product visibility.- Played a key role in the onboarding process of new hires, providing mentorship and guidance to facilitate their understanding of operational procedures and company policies.- Evaluated the performance of new team members through observation and feedback, ensuring adherence to operational standards and fostering a culture of continuous improvement.- Ensured compliance with health and safety regulations by conducting routine checks and promoting a safe working environment for both staff and customers.- Collaborated with team members to achieve sales targets by implementing promotional strategies and upselling techniques, contributing to overall store profitability.- Exceeded key metrics such as how fast products are scanned each hour, how many customers I serve, how many deliveries I fulfil, and how fast I can scan products when fulfilling deliveries.- Fostered a positive team environment through effective communication, cooperation, and conflict resolution, enhancing team morale and productivity.

Bachelor Of Science And Economics - Bscecon, International Relations And Politics

Activities and Societies: I have been heavily involved in student politics by being a part of the student senate since first year.

A Level And Gcse, Law, Sociology, Government And Politics, Welsh Baccalaureate, Aaab

Activities and Societies: Studied Law, Government and Politics, Sociology, and Welsh Baccalaureate for A Levels. Wellbeing Officer.

Gcses And As Level

Activities and Societies: School council, form rep, prefect, Labour leader during school mock electionSat GCSEs here and did AS Level.