Scott Mcvay Email & Phone Number

Lexington, Massachusetts, United States

Lexington, Massachusetts, United States

Lexington, Ma

Watertown

• Created and managed a backlog of user stories • Prioritized work for the development team • Identify market problems through a combination of industry research and interviews • Enable both Sales and Support organizations to ensure success prior to product launches • Worked towards achieving regulatory compliance

Watertown, Ma

• Led a team of engineers providing 2nd level support to customers in North America • Worked with Account Managers to ensure customer satisfaction • Primary SME for end user applications and synchronization engine • Fully supported customer API integrations to our platform • Resolved Exchange EWS and Autodiscover issues (on-prem and O365) • Managed escalations and feature requests between customers and development • Administered lab environment comprised of a small Windows domain and an O365 tenant

Watertown, Ma

Acted as an escalation point for tier 2 issues Liaised with the Account Management team to work with customers on specific issues

Watertown, Ma

Handled 1st line product support requests via phone and email

Newton, Ma

Responsible for managing a 75+ user environment, server infrastructure, vendors/service providers and perform other duties as required..

Boston

• Maintain connectivity across customer facing network• Support field technicians installing equipment• Assist in electricity grid emergency dispatches• Work with customers to adapt existing connectivity solutions to changing network infrastructure

Boston, Ma

Diagnosed and resolved student’s computer issuesAnalyzed and resolved network issuesProvided customer service to the student body

Greater Boston Area

• Supported 31 employees spread over 4 international offices• Maintained physical hardware including physical servers, VoIP system, printers, and desktops• Created initiative to implement VDI• Evaluated and purchased physical hardware as needed from resellers and other vendors• Configured a wiki to document IT workflow and procedures• Collaborated with both our email continuity and compliance services to ensure email was preserved• Set up virtualized environments as needed

Greater Boston Area

• Researched and reported on new and upcoming technologies such SOA, mobile devices, andVirtualization• Maintained and supported development and modeling databases for the business units• Tested and documented new systems for disaster recovery/business continuity