Scott Mendelson Email & Phone Number

Orange County, California, United States

Manager, Americas Project Management Team o Orchestrating success through dynamic leadership of the Americas Project Management team, specializing in PMO design, implementation, and training.o Proactively managing PM resources, facilitating training initiatives, and nurturing departmental growth.o Expert in conducting compelling Pre-Sales Demo and Design Sessions that drive client engagement.o Overseeing the entire project lifecycle, from sales and design to development, execution, and seamless deployment.o Specialized solutions architect in Supply Chain, Demand Management, Allocation, Forecasting, Merchandising Financial Planning, Replenishment (Just Enough), Point of Sale, CRM, and custom development.o Skills: Merchandising | Supply Chain Management | Software as a Service (SaaS)

Orange County, California Area

o Collaborating with prominent retail clients and C-level executives on strategic business and operational initiatives, ensuring alignment with deliverables and schedules.o Instrumental in the development of robust project management methodology, frameworks, best practices, and standards. Dedicated to enhancing and streamlining deployment activities, fostering strong customer relationships through improved processes.o Proactive mentor and trainer for internal resources, focusing on solution and project management skills to drive growth opportunities and elevate customer satisfaction.o Project Management Lead for a groundbreaking multi-solution SaaS implementation for a soft goods retailer. Successfully navigated from project signature to pilot in just 3 months, meeting budgetary targets. Installed solutions encompassed POS, CRM, and Clienteling. Effectively managed a team of over 20 resources, ensuring adherence to schedules and budgets throughout the project lifecycle.

o Orchestrated end-to-end project management for a swift and successful multi-solution SaaS implementation in just 2 months, meeting budgetary targets.o Implemented transformative solutions covering POS, CRM, and Clienteling for a leading soft goods retailer.o Efficiently managed a team of 18 resources, ensuring seamless coordination in scheduling and adherence to budget throughout the project lifecycle.

o Successfully spearheaded a $2.1 million multi-solution implementation for a prominent California-based retailer. Installed solutions encompassed POS, CRM, Sales Audit, Loss Prevention, Enterprise Selling, Merchandising, Planning, and Assortment Planning. Skillfully managed a team of 35 internal resources, ensuring meticulous scheduling and adherence to budget throughout the project lifecycle.o Drove project management leadership for a retail giant with over 1100 store locations in North America. Led multiple software enhancement projects for POS and Sales Audit, overseeing a team of 15 internal resources with a focus on scheduling and budgeting excellence.o Played a pivotal role in supporting the internal sales team by contributing expertise in selling services to both new and existing customers.

o Engaged in market fit analysis and "go-to-market" strategy execution for retail/hospitality-focused clients, ensuring optimal alignment of POS and technical solutions with client needs.o Proficiently managed and executed impactful presentations and demonstrations of POS and technology solutions to end users, showcasing their unique value propositions.o Led solution comparisons and competitive analysis reviews for retail/hospitality-focused clients, providing valuable insights to drive strategic decision-making.o Played a key role in collaborating with end-user clients, managing and executing multiple RFI/RFP processes for new technology solutions in the retail and hospitality segments. Expertise includes POS, BO, Digital Menu Board, Payment Processing Solution, Support Center/Help Desk, and Labor Management.o Led services and solution selling initiatives to both new and existing customers, contributing to business growth.o Successfully managed and executed technical training and system support for the entire Tech Global Partners employee base, ensuring a knowledgeable and empowered workforce.

o Orchestrated the hiring, management, and direction of a high-performing professional services team, ensuring the delivery of outstanding service, domain expertise, adherence to best practices, and the cultivation of strong client relationships.o Pioneered the development of a successful services organization, leveraging existing clients and introducing new, complementary offerings that propelled revenue potential by an impressive 20%.o Led services and solution selling initiatives to both new and existing customers, contributing significantly to business growth.o Spearheaded all 3rd party vendor services, managing an annual budget of approximately $400,000 and achieving a 15% cost reduction through strategic vendor changes.o Oversaw project billing and payment schedules exceeding $20 million, ensuring financial excellence in project management.o Set the strategic business direction of the department by framing options and directing courses of action.o Directed and coordinated project initiatives, ensuring timely delivery of key deliverables through effective project management and resource allocation.o Ensured the delivery of high-quality solutions to clients by identifying key issues, defining work structures, maintaining active quality control, and driving valuable recommendations.o Managed all customer agreements and contracts, including Customer Services SOWs, Customer Agreements, Non-Disclosures, Software Services SOWs, and Software License Agreements.o Served as the SETMET management sponsor and the escalation point for customer satisfaction issues.o Successfully managed and led 18 staff members located throughout North America, encompassing Customer Engineers, Project Managers, Project Analysts, and Technical Support staff.o Led the development and refinement of methodologies, tools, and programs around implementations, upgrades, and other services.