Responsible for the administration of Data, Voice, and Video in support of the Department of Homeland Security/FEMA Agency continuity of operations (COOP) and continuity of government operations (COG) programs impacting both government and contract personnel. Technical support provided for Windows XP, Windows 7, Server 2008 R2, performed routine backups, system patches, and established user accounts on client proprietary network. Assisted the COMSEC Custodian with the processing of incoming COMSEC equipment, aided in the destruction of keying material and ensured the proper disposition of SF-153 hand receipts. Created curriculum for a 5 day COOP, and COG mobile communications training course, designed to provide instruction to professionals unfamiliar with the operation of the equipment suite.

Applies advanced knowledge to troubleshoot/resolve IT incidents. Reads, writes, implements standard operating procedures and technical documentation. Provides excellent interpersonal skills and the ability to provide verbal responses to customers, without using technical jargon. Provides deep familiarity with the client base and resources being utilized by the customer. Leverages this information to assist in troubleshooting issues. Provides understanding of and the ability to qualify and report interactions and incidents and gathers metrics to ensure Service Level Agreement requirements are being met. Performs analysis, and recommends process improvements to reduce response times.

 Technical Relationship Manager responsible for a variety of project initiatives for a classified customer Ensured fulfillment of customer Service Level Agreements (SLA) by interfacing, testing and coordinating with various government agencies to ensure their compliance with National Communications System Directive (NCSD) 3-10. Tasks included generating and distributing monthly test plans, attending quarterly meetings with the various agencies, and addressing their concerns Managed and prepared a DCID 6/3 compliant accreditation package for a contingency secure voice system. Duties included numerous hours of research and coordinating with several government agencies and the engineering staff to mitigate vulnerabilities and single points of failure.  Directly interfaced with four separate military organizations as Course Manager to acquire students for a three-day training course. Prepared lesson plans, scheduling matrices, and Standard Operating Procedures (SOP). Facilitated the quarterly three-day course and the quarterly one-day recertification course. Trained and recertified at least 64 students annually.

 Led personnel in the day to day operations of protecting critical information for three separate classified networks in support of the President, Vice President and First Lady of the United States. Developed working relationships with counterparts at the USSS and Office of Administration to share related critical information. Created weekly event and status reports to management as to the state of all three networks. Managed and met with subject matter experts to develop a long range plan for the best utilization of Firewalls, Intrusion Detection Sensors (IDS), and Security Information Management software to make certain SLA commitments were met for internal and external customers.  Interfaced directly with vendors and stakeholders in the procurement and eventual installation of network security appliances to include firewalls, IDSs and proxy software to ensure state of the art network protection. Served as a Vice Presidential Communications Officer (VPCO) on multiple domestic and worldwide deployments providing direct communications support to the Vice President of the United States.  Instituted and authored numerous SOPs on incident management and reporting, system failover and IT contingency plans.

Technical Relationship Manager between WHCA and the Office of Management and Budget (OMB) to deliver and install secure computer equipment, software and associated peripheral devices. Successfully managed the installation, while exceeding the expectations of both organizations, completing Phase 1 of the SLA ahead of schedule. Help desk manager, provided a leadership role in a team environment of 15 personnel. Duties included scheduling, the training of new personnel in the use of applications and technical support methods. Provided customers with Tier 1/2 support and determined when issues required escalation.  Led a 20 person team in the successful migration of 2000 users from Windows 2000 to Windows XP. The project was completed ahead of schedule and required extensive coordination with external customers to include the White House Military Office, HMX-1 and Air Force One to achieve a seamless migration and compliance with various Memorandum of Agreements (MOA) in a very dynamic operational environment.

 Worked directly with representatives of all branches of the Korean military and Korean government by offering technical advice and coordinating the delivery of COMSEC documents and materials. Thoroughly inspected all equipment, keying material, and destruction devices on the entire Korean peninsula. Provided evaluation reports to both the US and Korean governments regarding all COMSEC inspections. Managed the daily operations of 48 joint service personnel at two 24-hour Communication Centers and three wartime contingency locations.

Assigned and meticulously managed the worldwide deployment of over 200 Information System Technicians on 438 Presidential and Vice Presidential missions completing approximately 2,190 individual assignments.

Supervised the daily communications center operations ensuring continuous service availability to the President