Scott Murray

Scott Murray Email and Phone Number

Editor and Writer, Operational Marketing @ MAPEI Canada
Montreal, QC, CA
Scott Murray's Location
Greater Montreal Metropolitan Area, Canada
Scott Murray's Contact Details

Scott Murray work email

Scott Murray personal email

Scott Murray phone numbers

About Scott Murray

Messaging/Communications:-- Over 20 years of experience writing and managing content for various media and target audiences.Editing/Writing - both technical and marketing, software, hardware and construction industry.-- Over 10 years experience writing and editing copy for corporate communications, from instruction manuals and technical data sheets to advertising and social media posts.-- Over 7 years of experience documenting ITIL-based tools for a multitude of support environments, both practical and theoretical.-- Excellent conceptual knowledge of object-oriented design and the iterative development process.

Scott Murray's Current Company Details
MAPEI Canada

Mapei Canada

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Editor and Writer, Operational Marketing
Montreal, QC, CA
Website:
mapei.ca
Employees:
149
Scott Murray Work Experience Details
  • Mapei Canada
    Editor And Writer, Operational Marketing
    Mapei Canada
    Montreal, Qc, Ca
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  • Mapei Canada
    Editor/Writer, Operational Marketing
    Mapei Canada Jan 2020 - Present
    Laval, Quebec
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  • Centurylink
    Tier 1 Support Engineer (Cisco Webex Partner) And Web Support Sme
    Centurylink Nov 2017 - Jan 2020
    Montreal, Canada Area
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  • Level 3 Communications
    Customer Support Specialist / Web Support Sme
    Level 3 Communications Sep 2011 - Jan 2020
    Montreal, Canada Area
    - BVT test design and QA of in-house support tools using ITIL best practices- Process writing for CCS team- Silent Call monitoring and evaluation of troubleshooting methodology of CCS teamCustomer-facing first-level support and training of:- Amazon Chime- Cisco Webex: - Webex Site Administration / Control Hub - Cisco Teams - Cloud-Connect Audio- Cloud-collaboration tools for conferencing (various in-house)Second-level support to sales teams and conferencing operations (formerly Global Crossing/Level 3) - - Event conferences, - Ready-Access API as TSP for Webex and other cloud applications.
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  • Level 3 Communications
    Tier 1 Support Engineer (Cisco Webex) And Conferencing Sme
    Level 3 Communications Sep 2011 - Jan 2020
    Montreal, Canada Area
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  • Entre Tous Communications
    Sole Proprietor
    Entre Tous Communications 2007 - Oct 2012
    Business and Political Communications ServicesCreating and organizing messaging and communication strategies through Web 2.0 and other media for corporate and political clients.
  • Rycom Inc.
    Pos Technical Support Consultant
    Rycom Inc. Oct 2009 - Jan 2011
    Provide ITIL-based process development and documentation for call centre and NOC, including hands-on support for customers across Canada, in both French and English.
  • N(I)²
    Copy Writer
    N(I)² Jan 2008 - Feb 2009
    Writer of sales/pre-sales copy, white papers, PR and technical documentation, reporting to Dir. of Marketing
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  • Fujitsu Transaction Solutions Inc.
    Documentation Specialist / Help Desk Coordinator
    Fujitsu Transaction Solutions Inc. Oct 2000 - Jan 2008
    As a member of a support infrastructure team, duties included developing and implementing SOX-compliant process structures built around BMC Remedy and various other vendors' incident management tools for multi-tier, ITIL-based PoS support, ITSM and U-Scan product support over multiple vendors.
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  • Mcdonald'S Restaurants Of Canada Limited
    Assistant Manager
    Mcdonald'S Restaurants Of Canada Limited 1996 - 2000
    SchedulingOrderingInventoryHiringPoS managementTraining and Supervising Swing ManagersBi-annual employee Evaluations/Performance Reviews
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Scott Murray Skills

Technical Writing Software Documentation Content Management Telecommunications Technical Documentation Team Management It Service Management Customer Service Team Leadership Copy Editing Project Management Networking Quality Assurance Team Building Technical Support Translation Itil

Scott Murray Education Details

Frequently Asked Questions about Scott Murray

What company does Scott Murray work for?

Scott Murray works for Mapei Canada

What is Scott Murray's role at the current company?

Scott Murray's current role is Editor and Writer, Operational Marketing.

What is Scott Murray's email address?

Scott Murray's email address is sc****@****el3.com

What is Scott Murray's direct phone number?

Scott Murray's direct phone number is +151498*****

What schools did Scott Murray attend?

Scott Murray attended Concordia University, Cegep - John Abbott College.

What skills is Scott Murray known for?

Scott Murray has skills like Technical Writing, Software Documentation, Content Management, Telecommunications, Technical Documentation, Team Management, It Service Management, Customer Service, Team Leadership, Copy Editing, Project Management, Networking.

Who are Scott Murray's colleagues?

Scott Murray's colleagues are Martyn Gosselin, Nicolas Barrette, Bustamante Alvin, Stefan Gelinas, Marie-Therese Garand, Pat De Sanctis, Corinne Charbonneau.

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