Scott Newby Email & Phone Number

Houston, Texas Area

• Collaborated in onboarding and offboarding of 230+ employees/year ensuring smooth functioning of three store locations (including interviewing, orientation, new hire packets, policy review, W-4 / I-9 compliance, insurance, background checks, motor vehicle reports, social security verifications, reports to state, scheduling, timesheet attendance audits)• Ranked, compiled and graphed statistics for 300+ store associates and delivery drivers over a period of 10+ years, improving furniture sales and customer service, increasing sales volume per hour and resulting in faster deliveries• Collaborated on vacation scheduling, resolved related conflicts, and created and maintained vacation request forms and calendars for 170+ employees/year for 9 years, maintaining coverage and smooth operations of three store locations• Maintained accident and injury reports, and worker’s compensation and medical expenditure reports for 230 injured employees• Created and computerized 100+ Employee Policy Manual articles ensuring smooth functioning of the human resources department

Houston, Texas Area

• Assisted with intake and discharge processes of over 40 veterans/month, moving veterans from homelessness to housing• Taught basic computer classes and provided job search assistance to 20+ veterans• Prepared two accurate and timely per diem invoices averaging $59,000.00/month for 150 veterans, rectifying billing error effecting entire organization• Audited 200 client files/year, increasing Department of Veterans Affairs organization compliance• Provided application help to 10 staff members, and designed and maintained documents allowing for increased client focus

Houston, Texas Area

• Designed, compiled and administered 80 customer satisfaction surveys given over 18-month period playing pivotal role on initial Commission on Accreditation of Rehabilitation Facilities (CARF) certification in 2003• Provided intake, outreach, food service, housing and legal help to 20+ veterans/month giving them timely assistance• Tutored and taught computer and life skill classes to veterans resulting in increased computer literacy and life skills• Logged 1,869 veterans over 7-year period onto miscellaneous services and food voucher master lists; found abuse of benefits and greatly reduced draw on services• Operated shuttle service 3 times daily and provided transportation and delivery services for over 80 people a month, facilitating timelier appointments and better case management given to veterans