Scott Norris Email & Phone Number

Greenville, North Carolina, United States

Greenville, North Carolina Area

In this position, I spearheaded the international, year-long learning program for Watson Customer Engagement services and support teams. I planned, budgeted, and executed product enablement and training for 3K employees. My additional top contributions include: >> Directed content delivery for Watson Customer Engagement group products at internal/external.

My key accomplishments in this role include: >> Led training and enablement of IBM's B2B product line including Transformation (ITX/WTX), B2B Gateway (SI) and Manage File Transfer (SFG, C:D) products>> Directed enablement and training of internal and external clients; supported sales teams in the field>> Developed internal applications and enablement.

Raleigh-Durham, North Carolina Area

I served as the Lead Services Architect for ITX product. I facilitated education and enablement for the Services team, and supported 30+ clients in diverse industries including commerce, healthcare, finance, telecommunications, and manufacturing. I also led support of WTX (ITX) products in both management and architecture roles. My other key contributions.

Raleigh-Durham, North Carolina Area

In this role, I designed and managed solutions for multiple companies (predominately in healthcare and financial markets) via Mercator ECommerce (WTX/ITX) and Ascential DataStage Integration suite of tools.

RTP, NC

• Designed and developed Interpath’s Mediation and Fraud Model.
• Managed systems group, consultants and outside vendors of the development of both MPSand Connect:Direct systems.
• Created and developed System Architecture design documentation
• Developed white paper on IP mediation strategy
• Created and developed Business System Design and System Architecture designdocumentation for Message Processing System (MPS) to support the Mediation and FraudModel. The MPS system will be Interpath’s database of.
• Created and developed Business System Design and System Architecture designdocumentation for Connect:Direct to support the Mediation and Fraud Model. Connect:Direct will be used to support B2B transactions with.

Raleigh-Durham, North Carolina Area

• Designed, coded, tested and implemented second version of the Final Assembly andScheduling system (FAS). Responsibilities included:
• Assisted in the development and creation of the User Requirements and Business systemDesign documentation
• Created and developed System Architecture design and database design
• Established and enforce GUI design standards as well as coding standards forPowerBuilder, Sybase SQL and Unix
• Designed and developed middleware component of FAS system by utilizing XCOM and MQSeries
• Maintained common code for the development team as well as suggesting design methodsand approaches such as incorporating the Powersoft Foundation Class libraries into thesecond version of the FAS applicationAs the.

Raleigh-Durham, North Carolina Area

• Participated in the design and development of a multimedia base software package whichutilizes the IBM Token Ring Network. Responsibilities included design, development andtesting. The development utilized the C.
• Designed, developed and tested the JUKEBOX/2 Token Ring Marketing Demonstrationtool. Responsibilities included GUI design, LAN code development, graphics, full motionvideo, menuing systems, music, documentation and.
• Provide world-wide support for EZVU, a software tool for the design and development ofinteractive display screens. Responsibilities included design, development, testing andimplementing of system upgrades and.
• Member of a development team for a Point-of-Sale system that utilized the 4680 operatingsystem with the Basic language. Responsibilities included coding and testing.
• System tester as a member of a project team for the development of data compression forcode for the VSE operating system. Responsibilities included creating and execution testscripts to find functional errors of the.
• As a System Developer, built, maintained and setup tested system environment for theprogramming lab. Responsibilities also included creating software tools using REXX.