Scott Norris Email & Phone Number

Greenville, North Carolina, United States

Greenville, North Carolina Area

In this position, I spearheaded the international, year-long learning program for Watson Customer Engagement services and support teams. I planned, budgeted, and executed product enablement and training for 3K employees. My additional top contributions include: >> Directed content delivery for Watson Customer Engagement group products at internal/external IBM events—Amplify, Learning Academy, and Sales Academy >> Excelled as Project Manager and System Administrator for new learning management system (Litmos-LMS) implemented for Watson Customer Engagement team>> Served as Host Manager for international IBM employees during US-based conferences and training events>> Developed, led, and supported multiple enablement/training projects requested by management team

My key accomplishments in this role include: >> Led training and enablement of IBM's B2B product line including Transformation (ITX/WTX), B2B Gateway (SI) and Manage File Transfer (SFG, C:D) products>> Directed enablement and training of internal and external clients; supported sales teams in the field>> Developed internal applications and enablement assets to support B2B practice

Raleigh-Durham, North Carolina Area

I served as the Lead Services Architect for ITX product. I facilitated education and enablement for the Services team, and supported 30+ clients in diverse industries including commerce, healthcare, finance, telecommunications, and manufacturing. I also led support of WTX (ITX) products in both management and architecture roles. My other key contributions in this position include:>> Designed and managed service solutions around ITX/WTX migration and WebSphere products>> Integrated ITX/WTX within other IBM products as member of enablement teams >> Developed content/solutions for IMPACT and WSTC conferences on WTX>> Championed comprehensive support of Sales, Development, and Service teams>> Excelled as member of WTX requirements review board, WTX extended team, and voting member of the Connectivity and Transformation Offering Team

Raleigh-Durham, North Carolina Area

In this role, I designed and managed solutions for multiple companies (predominately in healthcare and financial markets) via Mercator ECommerce (WTX/ITX) and Ascential DataStage Integration suite of tools.

Rtp, Nc

Designed and developed Interpath’s Mediation and Fraud Model.• Managed systems group, consultants and outside vendors of the development of both MPSand Connect:Direct systems.• Created and developed System Architecture design documentation• Developed white paper on IP mediation strategy• Created and developed Business System Design and System Architecture designdocumentation for Message Processing System (MPS) to support the Mediation and FraudModel. The MPS system will be Interpath’s database of record for all types of usage dataincluding both telephony and IP based usage. MPS had the ability and functionalitynecessary to collect, analyze and distribute billing data.• Created and developed Business System Design and System Architecture designdocumentation for Connect:Direct to support the Mediation and Fraud Model. Connect:Direct will be used to support B2B transactions with Interpath partners for ordering,provisioning and billing.• As part of the product development process created and developed the mediation and billingfunctionality to bring all usage based products to market.• Selected, designed, implemented, tested, trained and supported Magardi’s Outsmartsoftware to support telephony fraud prevention.• Managed systems group, consultants and outside vendor to final implementation.• Created and developed Business System Design and System Architecture designdocumentation• Evaluated and selected vendor based on RFP feedback, user feedback and trialperiod/demonstration test results.• Worked with business owner to develop fraud policy and procedures.• Worked with business owner and vendor to model the latest and greatest fraud activity.

Raleigh-Durham, North Carolina Area

Designed, coded, tested and implemented second version of the Final Assembly andScheduling system (FAS). Responsibilities included:• Assisted in the development and creation of the User Requirements and Business systemDesign documentation• Created and developed System Architecture design and database design• Established and enforce GUI design standards as well as coding standards forPowerBuilder, Sybase SQL and Unix• Designed and developed middleware component of FAS system by utilizing XCOM and MQSeries• Maintained common code for the development team as well as suggesting design methodsand approaches such as incorporating the Powersoft Foundation Class libraries into thesecond version of the FAS applicationAs the implementation team leader, implemented the FAS II system in 17 Square D locationsthroughout the US, Canada, Mexico and Ireland.Designed, coded, tested and implemented first version of the Final Assembly and Schedulingsystem (FAS). FAS is a stock replenishment system that supplies near real time salesinformation to the factory floor. Responsibilities included:• Assisted in the development and creation of the User requirements and Business SystemDesign documentation.• Created and developed the System Architecture design and database design• Implemented advance concepts of PowerBuilder using object-oriented techniques such asinheritance and encapsulation through the use of non-visual objects• Created and approved programming specs and conducted code walk-through• Testing, implementation and supportDesigned, developed, tested, implemented and supported conversion of Electric Kanban(EK) manufacturing system. The EK system is a parts replenishment system that suppliesparts to the manufacturing floor. Responsibilities included:• Conversion of the application from Clipper to Powerbuilder• Created and developed the database design• Testing, implementation and support

Raleigh-Durham, North Carolina Area

• Participated in the design and development of a multimedia base software package whichutilizes the IBM Token Ring Network. Responsibilities included design, development andtesting. The development utilized the C programming language under OS/2 and PresentationManager.• Designed, developed and tested the JUKEBOX/2 Token Ring Marketing Demonstrationtool. Responsibilities included GUI design, LAN code development, graphics, full motionvideo, menuing systems, music, documentation and customer support. The developmentutilized the C programming language under OS/2 and Presentation Manager.• Provide world-wide support for EZVU, a software tool for the design and development ofinteractive display screens. Responsibilities included design, development, testing andimplementing of system upgrades and customer/vendor mediation. In addition, setup andtrained the staff at IBM Germany to support the product in Europe.• Member of a development team for a Point-of-Sale system that utilized the 4680 operatingsystem with the Basic language. Responsibilities included coding and testing.• System tester as a member of a project team for the development of data compression forcode for the VSE operating system. Responsibilities included creating and execution testscripts to find functional errors of the code.• As a System Developer, built, maintained and setup tested system environment for theprogramming lab. Responsibilities also included creating software tools using REXX.• As a Development Coordinator, setup and maintained a data repository database(CLEAR, Code Control) for the programming lab. Created front-end programs to drivedatabase function.