 Managed diverse Delivery teams of Business Solution Designers, Scrum Masters, Product Owners, Business Analysts, Technical Architects, Developers, Testers Facilitated & validated system roadmaps, performance standards, POCs, Pilots, security audits Managed all-sized project designs, delivery, financials, resourcing concurrently including MediaFirst transition, MiddleWare Migration, Service Problem Intro, C19 Self Repair Enabled, supported and exercised Waterfall, Scrum, Kanban, SAFE and related transformations Cultivated vendor, partner, stakeholder and employee relationships Delivered Director & Senior Leadership Governance presentations Service Assurance domains include FibeTV Test, Fault Management, Ticketing, Service Quality Management

 Developed, documented, tested and delivered complex technical project solutions for the FibeTV Test and Fault Management domains Planned and led the delivery of new product and technology system solutions Designed an end-to-end IT Service Assurance system solution roadmap Evaluated vendor systems for network technology and IT solutions Built and supported business cases to obtain funding to resolve business problems Upheld Bell and external regulatory body industry standard

 Led a team of 15 Network Specialists managing 6000+ network devices for the Internal Corporate Network (Bell, Bell Mobility, BellTV) Provided expert Service Assurance support for the Bell corporate networks  Directed the strategy, planning & design sessions for the networks Technically supervised large & complex network infrastructure projects Demonstrated network presentations & consultation to Senior Leadership Delivered on network evolution - IOS & product assessment, configuration builds Tackled network vulnerabilities - software & hardware advisories, viruses, bugs Supplied technical coaching; ensured team cross-training & growth plans Created & optimized SA / SP processes to improve network efficiencies Built & maintained working partnerships with related networking teams & vendors Reviewed network tools improvements; ensured updated network documentation

 Provide 3rd level technical support for the Bell Internal Corporate Network Planned & implemented network solutions for new Bell project requirements Troubleshot & resolved advanced networking problems  Launched & supported new networking technology (MPLS, WiFi, VoIP) Improved efficiencies of the networking devices, IOS, firmware and circuitry Created network diagrams, technical reports and process documentation Organized & facilitated network training to teammates and stakeholders Frequented Network seminars & acquired certifications - CCNA, CCNP, CCDA

 Provided 2nd level network technical support for the Bell Corporate & external business customers (Purolator, Parmalet, CP Hotels, RBC, Hwy407, etc) Built strong customer relations & communication skills Developed a concrete foundation of networking knowledge & experience

  Provided 24x7 1st level network technical support for Bell Corporate & external business customers (Purolator, Parmalet, CP Hotels, RBC, Hwy407, etc) Collaborated with vendor HDs to repair & restore failed network components