I'm a passionate leader with a proven track record of driving efficiency, customer satisfaction, and profitability. I thrive in fast-paced environments and excel at creating and implementing innovative solutions that streamline processes and empower teams. In my 18 years in the Financial Services Industry, I have worked for companies with as few as 200 employees to Fortune 100 & 500 companies with thousands of employees on multiple continents.Here's what I bring to the table:Strategic Vision: I have a keen eye for identifying areas for improvement and a strategic approach to developing and implementing solutions.Operational Expertise: My experience spans process design, automation, outsourcing, change management, and more, creating a well-rounded understanding of operational excellence.Customer Focus: I'm dedicated to delivering exceptional customer experiences. Whether it's through channel consolidation, chatbot implementation, or team coaching, I ensure a frictionless experience for customers and first-contact resolution.Team Leadership: I believe in fostering a culture of continuous improvement and developing high-performing teams. By providing coaching, mentorship, and clear communication, I empower my team to excel and achieve their full potential.I have lead teams in:- Life Insurance Operations- Retirement Services- Third Party Administration- Fleet Management- Roadside AssistanceI have lead business units in:- Call Centers- OperationsI have experience in:- New Process Design Creation- Offshore Outsourced Solutions- Process Automation & Robotics Development - Process Improvement- Change Management - Lean Process Management- Team Coaching & Development - Customer Channel Consolidation- Third-party Vendor Relations / Management - Remote Employee ManagementI'm always looking for opportunities to leverage my skills and experience to drive positive change. You can reach me at scottortiz397@gmail.com.Let's connect and discuss how I can help your organization achieve its goals!