Scott Pace Email & Phone Number

Jeffersonville, Indiana, United States

Jeffersonville, Indiana, United States

Louisville, Kentucky, United States

Louisville, Kentucky, United States

• Manage customer success activities for Small Medium Business and Enterprise accounts, leveraging Salesforce to identify opportunities and log tasks• Cultivate relationships with internal and external key stakeholders to ensure successful long term business partnerships• Prepare written end user guides and record training videos• Regularly interact with internal and external customers to deliver insights, product notifications, support notices, and operational reviews• Conduct prudent information gathering during team meetings with business users and technical team to create project statements• Liaise with engineering, product management, and sales to escalate and quickly remedy production support issues Develop customer success stories based on data driven results• Share best practices, recommend solutions to changing customer requirements and emergent problems

Louisville, Kentucky, United States

• Performed customized reporting services utilizing both Microsoft Excel and Access• Assigned incoming projects to teammates• Created Standard Operating Procedure documents for various projects• Acted as liaison between Business Development and IT departments• Participated in implementation of standardized or custom shipping, billing, and visibility solutions• Conducted formal product training on UPS solutions and enhancements

Louisville, Kentucky, United States

• Maintained balance of service and cost while dispatching vehicles to transportation companies for multiple Manheim auctions• Ensure timely delivery of units by staying in constant contact with carriers and helping them prioritize for high priority clients• Provide updates to our customer on any potential delays of transport to keep client informed regarding status of unit• Facilitate transportation of vehicles for customers such as: Hann Financial, Heil Environmental, Doheny Supplies, Petersen Industries, and UPS package cars.• Proactively keep up with changes in all customers under my responsibility, while having the ability to cover for other employees’ areas• Responsible for the timely transportation of over 1500 units per month, utilizing all available resources to ensure involved parties are aware of all aspects of transport from the time unit is picked up until it is delivered• Problem solve in instances where carrier coverage is limited in specific areas to get units transported for acceptable rate and within required timeframe

Jeffersonville, Indiana, United States

• Maintained government pledge of secrecy regarding customer information and data• Confirmed that census forms were ready to be entered into system and directed forms to appropriate departments• Diagnosed issues with corrupted data and then solved the problems so that the data would be accepted into the computer system

New Albany, Indiana, United States

• Delivered oxygen tanks and home medical supplies to patients in a safe manner using superb time management and routing techniques• Assured vehicle inventory was adequate for deliveries to be completed daily• Scheduled appointments with existing clients to guarantee equipment functioned properly

Jeffersonville, Indiana, United States

• Performed pre-audits and corrected contracts for clients before sending to print vendor• Maintained the relationship with the printing vendor, Accent, by supervising the appropriate printing of new and existing contracts and ensured adequate inventory of printing supplies• Generated accurate reports and completed analysis of the results by calculating monthly contract printing totals• Conducted audit of printing invoices for accuracy and corrected invoice discrepancies prior to management approval• Filed state licenses and renewals within the department of regulatory compliance

State Of Indiana - Insurance License, Insurance

Insurance License (Life, Accident & Health)

Education record