Scott Paterson

Scott Paterson Email and Phone Number

Head of Business Services @ Nine
Sydney, NSW, AU
Scott Paterson's Location
Greater Sydney Area, Australia
Scott Paterson's Contact Details

Scott Paterson personal email

n/a
About Scott Paterson

An accomplished leader in Information Technology Service Management (ITSM), specialising in the strategic alignment of technology and business objectives. I have a proven track record in the successful deployment of ServiceNow, and have demonstrated expertise in overseeing mission-critical teams, including Service Management, End User Compute, and Application Services.My leadership extends to fostering a culture of innovation, customer-centricity, and continuous improvement. I have experience in managing complex organisational structures and can drive the convergence of technology and business objectives, ensuring seamless operations and optimal performance.

Scott Paterson's Current Company Details
Nine

Nine

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Head of Business Services
Sydney, NSW, AU
Website:
nineentertainmentco.com.au
Employees:
4251
Scott Paterson Work Experience Details
  • Nine
    Head Of Business Services
    Nine
    Sydney, Nsw, Au
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  • Nine
    Service Manager
    Nine Mar 2019 - Present
    Sydney, Australia
    I manage the IT Service Management Practice at Nine which encompasses the management and delivery of the IT Service Desk that provides reliable first-level support to a local and global customer base of around 7,000 staffAlong with this, I deliver the processes that support Change Control, Incident, Problem, and Configuration management and Major Incident Response to a user base of ~400 technical staff within infrastructure, communications, and application delivery. I lead our… Show more I manage the IT Service Management Practice at Nine which encompasses the management and delivery of the IT Service Desk that provides reliable first-level support to a local and global customer base of around 7,000 staffAlong with this, I deliver the processes that support Change Control, Incident, Problem, and Configuration management and Major Incident Response to a user base of ~400 technical staff within infrastructure, communications, and application delivery. I lead our ServiceNow Practice which is responsible for the delivery of service catalogs, portal pages and applications that support Technology, People & Culture, Finance, Payroll, and Legal for the Publishing, Broadcast, and Radio businesses at Nine. We prioritise concepts, ideas, and demands to progress them through the development and deployment lifecycle. All of these services combine with communications tools that make up The Nine Intranet. Nine was the first company in the world to utilise the ServiceNow Portal technology as the basis of its corporate intranet. A practice now adopted by many organisations across the globe. Show less
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  • Fairfax Media
    Technology Services Manager
    Fairfax Media Oct 2012 - Present
    Sydney
    Responsible for the development, deployment, and continuous improvement of the Service Management Process and Tooling.Supporting a user base within Metro and Regional Australia, New Zealand, and India.
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  • Fairfax Media
    It Change & Configuration Manager
    Fairfax Media Nov 2006 - Oct 2012
    Sydney, Australia
    Oversee the Service Management areas of Change, Asset & Configuration Management, Disaster Recovery and Vendor Management. Design and implement solutions to reduce the risk and impact, associated with changes to IT services. Manage complex changes such as Data Centre moves, application migrations, network infrastructure upgrades. Create a CMDB, map infrastructure to services and identify key stake holders to improve the communication of planned work and incidents. Provide… Show more Oversee the Service Management areas of Change, Asset & Configuration Management, Disaster Recovery and Vendor Management. Design and implement solutions to reduce the risk and impact, associated with changes to IT services. Manage complex changes such as Data Centre moves, application migrations, network infrastructure upgrades. Create a CMDB, map infrastructure to services and identify key stake holders to improve the communication of planned work and incidents. Provide performance feedback, development plans, guidance and coaching to a team of Asset & Change managers. Provide reports to senior management regarding the performance of areas under my management. Negotiate support contracts between service vendors and partners ensuring budgetary requirements are met.Role: Utilise Organisational Change Management experience to oversee the deployment of projects and services within IT such as: Implement and configure a Service Management Tool to control the release of changes to live environments. Design strategies to manage the deployment of new tools, roles and responsibilities throughout the organisation. Manage and deliver training and education to 250 employees throughout metro and regional Australia. Assist with the development and deployment of an IT charge back model. Show less
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  • Fujitsu Technology Solutions
    It Change Manager
    Fujitsu Technology Solutions Sep 2005 - Nov 2006
    Ensure the IT infrastructure & services provided by Fujitsu were delivered to the agreed service levels. Ensure Fujitsu processes were adhered to when engaging the customer and oversee the relationship between the customer and Fujitsu.
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  • Colonial First State
    It Change & Release Manager
    Colonial First State May 2005 - Sep 2005
    Sydney, Australia
    Combining technical and management skills, I was required to schedule and implement technical changes across Colonial First State banking infrastructure
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  • Upc Nederland
    It Change Manager
    Upc Nederland May 2004 - May 2005
    Amsterdam, Netherlands
    I was responsible for the design and deployment of effective processes relating to operational change, problem, and incident management.
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  • Comfy Gardens
    Landscape Gardening
    Comfy Gardens May 2003 - May 2004
    Sydney, Australia
    Contract landscape gardening.
  • American Express
    Change & Release Manager
    American Express Mar 2001 - May 2003
    Sydney, Australia
    Technical Change Management Representative for Projects installing to the American Express Production Environment for the Asia Pacific Region.
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  • Advantra
    Change Manager
    Advantra Nov 1999 - Dec 2000
    Sydney, Australia
    Technical Change Manager and Process Owner
  • American Express
    Change, Release & Incident Manager
    American Express Jan 1998 - Nov 1999
    Sydney, Australia
    Jun 1999 - Nov 1999Role: Technical Change Management Analyst for local Application changes. Jan 1998 – Jun 1999Role: Technical Support for American Express Year 200 Project. Manage the projects problem and change management process using INFOMAN.
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  • Ibm United Kingdom Ltd
    It System Analyst
    Ibm United Kingdom Ltd Jul 1995 - Dec 1997
    Portsmouth, United Kingdom
    Mar 1997 - Dec 1997Role: Responsible for the delivery of IBM’s Worldwide Financial Calculations and Forecasting System APEX and also the SAP R/3 UK Procurement Systems and its entire Infrastructure. Provide end-to-end support for services being delivered to customers across the UK and EMEA. Act as the first point of contact for all support groups involved in the delivery and support of essential services.Jul 1995 - Mar 1997Role: End-to-end delivery of IBM UK’s Warehousing… Show more Mar 1997 - Dec 1997Role: Responsible for the delivery of IBM’s Worldwide Financial Calculations and Forecasting System APEX and also the SAP R/3 UK Procurement Systems and its entire Infrastructure. Provide end-to-end support for services being delivered to customers across the UK and EMEA. Act as the first point of contact for all support groups involved in the delivery and support of essential services.Jul 1995 - Mar 1997Role: End-to-end delivery of IBM UK’s Warehousing Applications. These applications were responsible for the distribution and storage of IBM equipment throughout the UK. This support role included Scheduling and maintaining batch jobs, Change, Problem & Disaster Recovery Management and Business, Customer and Technical Group Liaison. Show less
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  • Ibm United Kingdom Ltd
    Youth Trainee
    Ibm United Kingdom Ltd Jun 1993 - Jul 1995
    Portsmouth, United Kingdom
    Gained experience in business processes and the use of IT within an environment that dealt with the ordering, delivery, storage and management of IBM hardware. Attended several courses to develop understanding of business ethics.
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Scott Paterson Skills

It Service Management Incident Management Itil Change Management Project Management Problem Management Disaster Recovery Release Management Configuration Management Management Vendor Management Project Delivery Infrastructure Team Management Itil V3 Foundations Certified Service Desk It Strategy Data Center Situational Leadership Cmdb Business Relationship Management It Management Soft Skills Itil Certified Itil Process Implementation Asset Managment Coaching Transition Management Performance Reviews Ad Hoc Reporting Training Delivery Training Programme Design Stakeholder Engagement It Relationship Management Crisis Communications Hp Service Desk Hp Service Manager It Contract Negotiation It Financial Management Large Scale Change Management

Frequently Asked Questions about Scott Paterson

What company does Scott Paterson work for?

Scott Paterson works for Nine

What is Scott Paterson's role at the current company?

Scott Paterson's current role is Head of Business Services.

What is Scott Paterson's email address?

Scott Paterson's email address is sp****@****.com.au

What is Scott Paterson's direct phone number?

Scott Paterson's direct phone number is +612928*****

What skills is Scott Paterson known for?

Scott Paterson has skills like It Service Management, Incident Management, Itil, Change Management, Project Management, Problem Management, Disaster Recovery, Release Management, Configuration Management, Management, Vendor Management, Project Delivery.

Who are Scott Paterson's colleagues?

Scott Paterson's colleagues are Jasmin Williams, Sarah Preston, Brittany Kay, Mikayla Sorby, Amy Lyall, Oscar Arizaga, Sooky Dior.

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