• Contributing to the design, delivery and facilitation of waste reduction, reuse and resource recovery focussed training and education programmes to a range of internal and external stakeholders.• Developing and implementing the delivery of community education, communications and behaviour change initiatives for waste reduction, reuse and resource recovery throughout the Cairns region.• Developing training and education programmes in collaboration with the relevant… Show more • Contributing to the design, delivery and facilitation of waste reduction, reuse and resource recovery focussed training and education programmes to a range of internal and external stakeholders.• Developing and implementing the delivery of community education, communications and behaviour change initiatives for waste reduction, reuse and resource recovery throughout the Cairns region.• Developing training and education programmes in collaboration with the relevant stakeholders• Developing communications and engagement strategies for internal and external stakeholders for the delivery regulatory and legislative information.• Coordinating development of the training and community and school educational programmes to support the operational objectives of the Waste Branch, including site visits.• Delivering training and educational programmes to operational and office staff• Representing the Cairns Regional Council Waste Branch on professionally relevant external working groups and committees which support strategic resource recovery education programmes.• Ensuring high quality delivery and maintenance of Waste Branch web content management. Show less

• Develop and enable the delivery of community education, communications and behaviour change initiatives for Cairns Regional Council Water and Waste throughout the region• Develop and enable the delivery of community education, communications and behaviour change initiatives for water & waste throughout the region.• Coordinate development of the training and community and school educational programs to support the operational objectives of the Regulatory and Systems… Show more • Develop and enable the delivery of community education, communications and behaviour change initiatives for Cairns Regional Council Water and Waste throughout the region• Develop and enable the delivery of community education, communications and behaviour change initiatives for water & waste throughout the region.• Coordinate development of the training and community and school educational programs to support the operational objectives of the Regulatory and Systems Support Unit Waste & Waste Department strategies.• Delivering a broad range of communication, marketing administration and community engagement activities for the Waste and Water Department.Key responsibilities: • Developing training and education programs in collaboration with relevant stakeholders• Developing communications and engagement strategies for internal and external stakeholders for delivery of regulatory and legislative information• Co-ordinate development of the training and community and school education programs to support the operational objects of the Cairns Regional Council Waste and Water Department• Deliver training and education programs to Schools, University, TAFE, Early Childhood and Internal staff of Cairns Regional Council• Develop educational and promotional programs and materials as required• Represent department on professionally relevant external working groups and committees which support strategic education programs• Prepare correspondence reports, providing expert and accurate advice in responding to internal and external enquiries• Ensuring high quality delivery and maintenance of external Cairns Regional Council - department website (and internal intranet) pages Show less

• Provide Specialist business and system analysis support to deliver efficiency through innovative systems and process solutions.• Develop and implement communication and engagement strategies for internal and external stakeholders.• Develop maintain and regularly facilitate learning and development activities, workshops and training to address requirements.• Designing and production of reports using business intelligence tools turning data into information. •… Show more • Provide Specialist business and system analysis support to deliver efficiency through innovative systems and process solutions.• Develop and implement communication and engagement strategies for internal and external stakeholders.• Develop maintain and regularly facilitate learning and development activities, workshops and training to address requirements.• Designing and production of reports using business intelligence tools turning data into information. • Utilising Project Management & IT skills and competencies in enabling scoping of business and operation requirements including the development of system specifications• Developing, maintaining and regularly facilitating learning and developing activities including delivery of information sessions, workshops and training to address regulatory and legislative requirements• Developing and facilitating training for business systems, regulation, policies and procedures assisting staff to understand and apply their knowledge and training to their workplaces• Providing regular training and education sessions for the general public (early childhood to university level) on principles, processes and management of systems in use within Water & Waste at Cairns Regional Council.• Utilisation of verbal and written communication skills with demonstrated ability to compile and present information to audiences of all levels. Show less

Role• Providing IT support including incident recording, resolution where possible (including remote support), and escalation, across a variety of computing and communications environments while adhering to established incident management processes.• Applying technical knowledge to effectively analyse and resolve problems• Assisting clients with password management for network and other defined business systems• Assisting with the maintenance of the ICT configuration… Show more Role• Providing IT support including incident recording, resolution where possible (including remote support), and escalation, across a variety of computing and communications environments while adhering to established incident management processes.• Applying technical knowledge to effectively analyse and resolve problems• Assisting clients with password management for network and other defined business systems• Assisting with the maintenance of the ICT configuration management database• Assisting in the preparation and maintenance of service desk and client services documentation and procedures.• Liaising with external service providers for incident resolution of client applications and facilities.• Responding to user complaints using conflict resolution techniques and escalate as requiredSkills/Knowledge• Experience in team orientated Service Desk servicing a complex multi facility ICT environment.• Proven fault finding skills• Advanced knowledge of Microsoft Windows and the ability to configure the Windows environment and software running within the Windows environment.• Excellent communication and interpersonal skills• Strong customer service focus and an ability to analyse and prioritise an issue. Show less

Position requirements: • Assist in development of training project deliverables for MS Office 2010/Dm5 (Document Management) Upgrade Process.• Project Management of Mayor & Councillor ICT Orientation/Induction process• Extensive understanding of adult learning principles and training techniques.• High level of skill in public speaking and preparation and delivery of presentations.• Strong ability to design, deliver and evaluate learning programs.• The ability to engage… Show more Position requirements: • Assist in development of training project deliverables for MS Office 2010/Dm5 (Document Management) Upgrade Process.• Project Management of Mayor & Councillor ICT Orientation/Induction process• Extensive understanding of adult learning principles and training techniques.• High level of skill in public speaking and preparation and delivery of presentations.• Strong ability to design, deliver and evaluate learning programs.• The ability to engage with staff at all levels, and to work and contribute as a member of a team. Ensure clarity and awareness of all activities and plans• Scheduling training & support to the I.T. Support, Learning and Development and the Corporate Project Management team. Show less

• Provided 1st & 2nd level troubleshooting for Microsoft operating systems, Microsoft Office applications, networks, printers and Internet connections, mobile and desktop email systems.• Experience in PC Hardware support, configuration and troubleshooting skills • Solid experience supporting Windows 2000/XP, AD, Outlook & Exchange • Experience with the use of remote network management & monitoring tools • Logging Service Desk Incidents & Requests within the management software… Show more • Provided 1st & 2nd level troubleshooting for Microsoft operating systems, Microsoft Office applications, networks, printers and Internet connections, mobile and desktop email systems.• Experience in PC Hardware support, configuration and troubleshooting skills • Solid experience supporting Windows 2000/XP, AD, Outlook & Exchange • Experience with the use of remote network management & monitoring tools • Logging Service Desk Incidents & Requests within the management software • Day-to-day technical support and administration tasks • Ensuring high levels of customer service are maintained at all times. Show less

Brief Position Activities:• Providing IT Support for Partners and Staff of Pricewaterhouse Coopers Australia - Supporting IT equipment, resolving network and desktop issues• Manage company network users, user environment, directories and security• Configuration, deployment and maintenance of network infrastructure including, switches and • Wireless configurations • Network trouble shooting including process elimination and escalation • Install and configure application… Show more Brief Position Activities:• Providing IT Support for Partners and Staff of Pricewaterhouse Coopers Australia - Supporting IT equipment, resolving network and desktop issues• Manage company network users, user environment, directories and security• Configuration, deployment and maintenance of network infrastructure including, switches and • Wireless configurations • Network trouble shooting including process elimination and escalation • Install and configure application software and provide end user application support • Inventory control and management of IT hardware movement • Work on ad-hoc technical projects • Manage backup media and processes Desktop Support• Configure firewall and VPN• Support phone and teleconference systems. Show less