• Responsible for sourcing jet fuel services, primarily into-plane fueling services and storage facilities at airports east of the Mississippi River (120 Locations, total valued contracts at $120M).• Chaired as a representative of United at three fuel consortia’s, ORD Fuel Company, IAD Fuel Company, and IAD ITP Fuel Committee, by coordinating the management of the airport fuel facilities and its operators by assisting them with defining 7 figure budgets and 8 figure special projects. • Improved vendor management activities with Airport Operations, Vendor Planning and key service providers to ensure continued performance or initiate a request for proposal (RFP) process to find best alternate supplier. Four official RFP’s that resulted in $60k year over year cost savings per location. • Contributed to develop purchasing and operational strategies that reduced United's total cost of fuel services by conducting analysis of market trends and potential suppliers along with opportunities to leverage changes in processes, systems and products/services to capture cost savings.• Expanded United’s Electronic Fueling Program from 26 to 71 domestic stations as lead Business Project Manager and standardized United’s fueling protocol by leveraging IT systems and process flow. As a result, efficiencies such as reduced fueling delays, manpower, over fueling, and streamlining accounting processes saved UA $6.5M year over year.• Facilitate regulatory matters with facility operators, outside contractors, lawyers, environmental experts, engineers, lobbyists, auditors and various other parties hired by the Fuel Company.

• Representative to four of UA’s Ground Handling Partners encompassing over 100 of the 150 United Express stations, to ensure terms of each contract are managed appropriately through daily contract administration including timely and accurate payments and monthly activity reconciliation resulting in an average of a $9 million reimbursement per month.• Negotiate with UA’s Ground Handling Partners on a settlement for non-contractual expenses in an effort to maintain a strong partner relationship as well as be cost effective.• Conduct field visits to ensure contract compliance at the station and corporate Ground Handler level.• Developed key process improvements for Contract Strategy’s daily administrative tasks in order to improve accuracy and processing time: Partner Payment workbooks, Deicing Validation workbook, Deicing Partner log workbook.• Defined Ground Handler Partner Action Letter process at an organizational level to hold accountability and ownership to the Contract Strategy group for the process from start to finish.• Investigated 2016 diversion activity at 150 United Express stations to identify patterns, root causes, and define a solution to provide controlled financial relief to our Ground Handling Partners.• Led an effort to incorporate a stronger SLA into United’s HomeServ delivery program in order to hold HomeServ more accountable for their deliveries at a station level as well provide a favorable financial impact to United.• Organized the donation of over 200,000 expiring United amenity products from 58 stations throughout the world to arrange for new Polaris products.• Provide support to United’s Procurement team on any new or expiring contract RFP negotiations in order to represent United’s Ground Handling Partners and provide insight into each Ground Handler’s performance in existing markets.

• Completed Lean Six Sigma Certification. Increased the quality of work by 31% by adding a new approval group to beginning of the process, adding canned fields, also by restricting the fields to specific qualifications in United’s Vendor Managed System tool (Fieldglass)• Supervise specific teams involved with a lean initiative in an effort to validate Core Support hours in ITSM/ALM/TFS tools resulting in a reduction of run rates and an overall cost savings for United, a $16M objective• Responsible for managing the IT Capital Work Orders in which I track the commitment and spend for the projects. Similarly, making sure the equipment or labor requested is a part of the approved cost estimation• Oversaw the production of the office SharePoint landing page which increased lines of communication by offering an all-inclusive page to house specific documents and links to initiating/following up on IT Projects• Implemented process improvements to enhance productivity within the IT Business Office and documenting them in standard operating procedures including the hiring of contingent workers, managing Statements of Work in Fieldglass, Asset Manager enhancements and work flow guides, and the reconciliation of IT work orders• Realized a 5% savings while strategically working with a United Partner Supplier on the 2015 Enterprise License Agreement negotiations which led to the replacement of outdated software with current products• Managed divisional goals and accomplishments as well as the Vendor Scorecards for quarterly review in order to align with United’s service metrics• Generated reports for leadership by gathering data on contracts and suppliers which provided an accurate head count total of contingent labor which helped with the quarterly review of workers• Reconciled IT-Business work orders by locating lost funds, creating asset letters and calculating catch-up depreciation in order to close open work orders and prevent future variances

• Led 80% of the team’s shipment inquiries by actively communicating with customers and suppliers to make sure shipments are delivered within the 24 hr. standard • Analyzed system generated reports to proactively communicate potential delays and manage priority shipments to ensure on-time delivery • Tracked returned, high priority, and special shipments for department’s leading suppliers to maintain core relationship• Responsible for providing training to new AIT employees on proprietary software and customer support processes• Regularly recognized as top performer by management in customer satisfaction and account management through system reports on number of calls and chats worked• Consistently multi-tasked in a high paced environment to assist clients through email, instant messaging, and phone calls