Scott Pelland Email and Phone Number

Provide professional services style installation support for Sales driven proof of concepts. Provide day to day Project Management, installation support, design and post-installation troubleshooting to Enterprise customers.Customize and guide customer through BES10 and BES12 installation lifecycle including:• Integration with Windows Server 2K, Exchange/LDAP, Active Directory, and SQL DB• Deployment for mobile device platforms including iOS, Android (Android for Work and Samsung KNOX), Windows phone, and BlackBerry devices Technical BES10 and BES12 Subject Matter Expert for installation purposes including:• Installation and configuration• Design and environmental placement/interactions• Troubleshooting of errorsUtilize Salesforce.com to track, maintain, and publish completed tasks, status and next steps to all internal and customer stakeholders.Perform product demos and provide basic through advanced training for users and administrators.Learn and work with Value Added Services products approved for distribution with BES12 includingGWAVA/BAAS Archiving, Harmon.ie, WatchDox, Fluid Mobility, Collaboration (BCS), iSEC7 and GSX Monitoring.Provide internal training and support for Technical Solutions Managers and Named Account Managers.

Onsite and Remote Engineer for Mobile Voice System installations and upgrades.Manage install and upgrade projects with customer scheduling, support, documentation, configuration,expectations, and follow up.Provide detailed reports to Management Team on customer status.Primary Engineer for AudioCodes configurations-QSIG and SIP.Configuration and routing experience with Cisco Unified Call Manager, Avaya, AudioCodes and Cisco Gateways.Work with PBX and Gateway vendors (AudioCodes and Cisco TAC).Review server and device logs during troubleshooting.BlackBerry Enterprise Server 5.x Administrative experience-add and remove users, create softwareconfigurations, and configure Policies and Profiles.Proficient with Remedy Ticketing system.Create knowledge base articles for future troubleshooting reference.

Lead Tech for Ascendent/Mobile Extension Servers for Tier III Voice Support Group-GUI Administration, interface troubleshooting, and PBX to Server connectivity troubleshooting for 16 servers.Provide technical support for internal Sprint Nextel office and retail stores (primarily Meridian 1 PBX's).Provide remote technical support for external customer officesExtensive communication with local exchange and long distance carriers on T-1 problems and testing.Worked with Service Desk and TRS ticketing systems.

Primary Tech/Administrator for Ascendent/Mobile Extension Server for Corporate HQ in Reston, VA. Add new users, perform troubleshooting connectivity or programming issues, and on site for multiple server upgrades or installs.Primary PBX Technician for up to 6 offices in Northern Va area. Executed all office additions, changes and desk phone moves.Extensive communication with local exchange and long distance carriers on new circuit installs, T-1 testing and troubleshootingAdministrator for Glenayre Voice Mail platform for Nextel offices.Maintain accurate database of all T-1 circuits and POTS linves within 11 total buildings.Symposium 4.5 Administrator-additions, changes, and maintenance.Polycom Video Conferencing installation, configuration, and maintenance.Coordinate all voice and data cabling needs with vendors. Provided all documents, diagrams, and information as well as inspection of work after completion. Installation, Maintenance, and Configuration of Option 11C, 61C, and 81C within all Nextel locations in Northern Virginia.

Develop and execute layout, installation and testing Fiber Optic and CAT V cabling within concrete plants and Nextel offices.Execute office add, moves, and changes of customer desk phone and voice mail boxes for Nortel System.