Scott Pelland Email and Phone Number

Processes standard policy or contract/policyholder transactions using documented procedures and multiple software applications. Identifies and escalates issues for resolution when necessary. Communicates with internal associates and external customers or agents regarding outstanding requirements or the status of an application or transaction. Documents status of contacts received and initiated. Must meet production and quality standards. Other duties as assigned: Job Requirements (Knowledge, Skills & Abilities) Ability to learn and understand processing information. Basic understanding of financial implications arising from processing errors. Ability to read and carry out detailed written procedures. Good verbal and written communication skills. Ability to communicate company processing requirements and procedures. Ability to navigate and utilize multiple software and mainframe computer applications. Ability to type 35 words per minute. Ability to work independently. Ability to effectively manage the demands of a high volume imaged based work environment. Basic knowledge of MS Windows environment and MS Office applications preferred. Previous clerical/office experience preferred. Basic data entry skills. Ability to work well in a professional environment. Effective organizational and prioritization skills. Problem solving skills. Education and Experience Required High School diploma or equivalent.