Scott Phillips Email & Phone Number

Hebron, Kentucky

Hebron, Ky

Provide personalized support for remote and on premise users as well as the following:O365/Exchange administrationCisco Call Manager 10.x/Unity administration as well as WebEx/Jabber profile adminstrationCisco layer 2 and 3 vlan/port network administrationMicrosoft MDT Image maintenance and deploymentMicrosoft SCCM administrationMicrosoft Server 2012/R2/2016 setup and administrationDigital Watchdog security camera implementation/administrationMicrosoft Active… Show more Provide personalized support for remote and on premise users as well as the following:O365/Exchange administrationCisco Call Manager 10.x/Unity administration as well as WebEx/Jabber profile adminstrationCisco layer 2 and 3 vlan/port network administrationMicrosoft MDT Image maintenance and deploymentMicrosoft SCCM administrationMicrosoft Server 2012/R2/2016 setup and administrationDigital Watchdog security camera implementation/administrationMicrosoft Active Directory/Azure Active Directory administrationHP Secure Print / Print server management Show less

Hebron, Kentucky

Responsible for managing and tracking daily workflow, driving allocation goals, working with clients and technicians to find and implement process improvements and efficiency, updating and maintaining testing procedures and documentation, devising opportunities for employee engagement as well as assisting technicians with their personal growth through training and certification opportunities.Notable Efficiency and Process Improvements: Created a Business Intelligence platform… Show more Responsible for managing and tracking daily workflow, driving allocation goals, working with clients and technicians to find and implement process improvements and efficiency, updating and maintaining testing procedures and documentation, devising opportunities for employee engagement as well as assisting technicians with their personal growth through training and certification opportunities.Notable Efficiency and Process Improvements: Created a Business Intelligence platform utilizing Google Docs and JavaScript to provide a more visual and meaningful way of tracking productivity, improving time management and allowing management to better visualize trending and daily ebb and flow.Developed a part order form using Microsoft InfoPath that merges multiple complex steps that can change depending on warranty status, client and varying cost restrictions / points of contact, into one easy to use package that greatly reduces part order time to task.Discovered and implemented multiple technologies in use throughout Pomeroy today such as Free Online Ghost (FOG) a linux based imaging solution that is much faster than Norton Ghost and is community updated to stay on top of new technologies and stay relevant. This is now being used by BTD, Integration and Depot Repair. Show less

Hebron, Kentucky

Responsible for the fulfillment of service level agreement contracts by providing certified hardware warranty support, Data backup and migration, custom user specific configurations, large scale system deployments as well as providing customers with communication and feedback about their projects and /or accounts.

Information Technology

Education record