Michael Gregory Email & Phone Number

Arizona, United States

Phoenix, Arizona Area

Allocated employee resources in collaboration with other leaders to best meet IBM project and account requirements. Quickly analyzed and interpreted new situations and resolved complex problems; either independently or collectively as a team. Accepted accountability for business results including client satisfaction, overall productivity, and other business measurements. Lead organizational planning and support cross-functional teams to ensure the business objectives were met. Established clear performance expectations and held analysts accountable for achieving results. Provided constructive feedback when needed to improve performance and recognize contributions and achievements whenever warranted. Championed change and encourage innovation among the analysts; evaluated their suggestions and removed obstacles for implementation. Developed analyst’s skills and abilities to improve their current productivity and expertise and allow them to realize their full potential and ready them for the next step in their career.

Phoenix, Arizona Area

Allocated employee resources in collaboration with other leaders to best meet IBM project and account requirements. Quickly analyzed and interpreted new situations and resolved complex problems; either independently or collectively as a team. Accepted accountability for business results including client satisfaction, overall productivity, and other business measurements. Lead organizational planning and support cross-functional teams to ensure the business objectives were met. Established clear performance expectations and held analysts accountable for achieving results. Provided constructive feedback when needed to improve performance and recognize contributions and achievements whenever warranted. Championed change and encourage innovation among the analysts; evaluated their suggestions and removed obstacles for implementation. Developed analyst’s skills and abilities to improve their current productivity and expertise and allow them to realize their full potential and ready them for the next step in their career.

Phoenix, Arizona Area

Supervises the staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed. Trains staff on operational procedures and troubleshooting techniques. Coaches team members on performance, completes employee performance evaluations and recommends pay actions. Decisions are guided by policies, procedures and business plan. Responds promptly to customer needs; takes a customer-centric approach to problem solving. Advocates technology changes that provide value and support agency goals; champions a cohesive and consistent approach to improvement in the organization. Identifies opportunities for use of solutions to improve efficiency and reduce waste. Focuses on solving conflict; maintain confidentiality; creates and fosters lines of communication that help multiple teams to identify solutions. Puts procedures in place to assure that all relevant information is shared consistently. Defines immediate and long term goals, priorities, and operational plan to ensure team goals are aligned with the goals and priorities of the organization.

Phoenix, Arizona Area

Allocated employee resources in collaboration with other leaders to best meet IBM project and account requirements. Quickly analyzed and interpreted new situations and resolved complex problems; either independently or collectively as a team. Accepted accountability for business results including client satisfaction, overall productivity, and other business measurements. Lead organizational planning and support cross-functional teams to ensure the business objectives were met. Established clear performance expectations and held analysts accountable for achieving results. Provided constructive feedback when needed to improve performance and recognize contributions and achievements whenever warranted. Championed change and encourage innovation among the analysts; evaluated their suggestions and removed obstacles for implementation. Developed analyst’s skills and abilities to improve their current productivity and expertise and allow them to realize their full potential and ready them for the next step in their career.