Scott Phillips Email & Phone Number

Saint John, NB, CA

Supporting Red Hat Global FSI Alliance Managers and their partners to enable joint solutions to end users.

Saint John NB Canada

• North America Commercial Inside Channel Account Manager for Red Hat covering major OEM partners, working closely with Red Hat Alliance Manager.
• Working with the Red Hat Account Managers and the partners account teams to deepen the relationship between the partners, fostering revenue generating activities.
• Determine correct contract for transaction and instruct teams in how to procedures
• Act as a communication focal point for all parties in problem resolution
• Educate reps regarding partner business practices, ongoing education to sales teams
• Assist in forecasting opportunities

• Managed multiple major accounts as the primary focal point to ensure all sales orders and related administrative tasks were handled within the contracted service level agreement.
• Completed new orders both through incoming and outbound calls/emails. Configured document equipment to customer needs and specifications.
• Coordinated on-line ordering tools for external customer order submission resulting in increased customer satisfaction.
• Worked closely with the account team (internal and external) to ensure account needs were met and exceeded.
• Coordinated equipment and refreshed lists in MS Excel ensuring accurate records being maintained.
• Completed sales cycles, managing all aspects including initial call, determining the correct solution, contract selection, implementing the installation, resulting in plan plus performance.

• Provided management-level support to inbound telephone banking agents regarding policy/procedures
• Solved customer complaints using excellent negotiation skills with the ability to satisfy the customer and remain within acceptable risk tolerance for the bank
• Supervised staff and relayed any performance items to Team Managers
• Completed on the spot coaching and training of new procedures/products
• Exhibited advanced product/procedure knowledge via available online resources to support specialists daily to optimize their sales and service opportunities
• Actioned customer research items within established turnaround time partnering with other internal/external bank departments for resolution

Bsc Psychology

Education record