➤ Overseeing overall quality for production and the financial health of the company related to 3D printer manufacturing.➤ Developing operational metrics and quality goals and using monitoring systems to track quality performance.➤ Expanding overall 3D printer manufacturing operations resulting in increased top-line revenue from $5M to $40M.➤ Managing a team of 12 quality professionals who analyze quality performance and operational processes to ensure quality products and customer satisfaction.➤ Ensuring adherence to Compliance guidelines and regulatory compliance with RoHS, REACH, Proposition 65, and TSCA.➤ Achieving a 60% reduction in manufacturing defects in the first year with continued improvement gains year over year.➤ Facilitating a cloud-based IT system resulting in 70% improvement in manufacturing and field quality achieving $2M in savings.➤ Partnering with leaders to develop a QA roadmap across critical functions including manufacturing and engineering.➤ Developing metrics including Defects per Unit, Cycle Times, and First Pass Yield to drive quality improvements.➤ Assisting in implementation of company policies and compliance requirements for business systems and departments.➤ Reducing overall cost of field service activities by $1.2M through standard work processes and root cause analysis.➤ Expanding business and job knowledge by studying industry trends and developments in quality management.➤ Facilitating continuous improvement using Lean Manufacturing, 6 Sigma, and Kaizen methods for quality assurance.➤ Working with the New Product Introduction team to ensure requirements and functionality are fully understood/applied.➤ Liaising with the customer support and service team to ensure customer issues are properly understood and resolved.➤ Managing and providing continued support for ISO 9001:2015 and related processes for manufacturing operations.

➤ Directed advanced training for key worldwide partners to increase technical knowledge and overall quality of service.➤ Drove cadence and reporting for external partners including establishing a standardized training framework and tools.➤ Gathered and synthesized relevant data, led analyses, and developed recommendations around partner initiatives.➤ Created internet-based and onsite curriculum to help customers successfully install and service 3D printers sold globally.➤ Developed a global training program using professional trainers, held periodic meetings, and measured success.➤ Acquired necessary resources and training equipment with a $5M budget to conduct training in US, Europe, and Asia.➤ Owned all partner reporting for Partner Success as well as oversaw scoring and tracking of partner health and training.➤ Led the annual planning process for the global partner organization including the development of business plans.➤ Partnered with Communications and Marketing to drive regular cadence of communications to various stakeholders.

➤ Oversaw manufacturing operations for plastic 3D printing, was responsible for the financial health and production needs and reported results to leadership on a regular basis.➤ Led team to transform manufacturing operations and expand manufacturing capabilities including a $5M facility move leading to annual revenue growth from $2M to $60M.➤ Directed activities so that products are manufactured on schedule and within quality standards and cost objectives.➤ Developed manufacturing plans and established procedures for maintaining high standards of manufacturing operations.➤ Utilized Six Sigma and Lean methods to reduce total manufacturing times, develop standard work, and improve quality.➤ Formulated and recommended manufacturing policies and programs to maintain and improve competitive positioning.➤ Oversaw management of all areas of Operations and Manufacturing to produce products and ensure quality.➤ Managed and coordinated the activities of production operators and technicians including the maintenance team.➤ Used capacity studies to identify staffing requirements as well as cross-trained associates to reduce labor costs.➤ Achieved optimum employee levels with least amount of overhead and raw materials costs to meet annual budgets.➤ Developed staffing schedules, production plans, and material requirements while managing all production supervisors.➤ Collaborated with Engineering, Planning/Scheduling, Supply Chain, Quality, and Application Innovation Group teams.

➤ Director of Global Customer Support – 3D Systems, Rock Hill, SC – 2007 to 2009➤ Global Quality Manager – 3D Systems, Rock Hill, SC – 2006 to 2007➤ Operations Manager/Quality Manager – Vita Nonwoven – 2004 to 2006➤ Senior Quality Manager, APQP/Warranty, Program Manager and Corporate Quality Engineer – Takata Restraint Systems, Inc., Greensboro, NC/Auburn Hills, MI/Cheraw, SC – 1990 to 2004