Scott Pool Email & Phone Number

New York, United States

New York, New York, United States

Senior Provisioner specializing in customer Disconnects, Terminations, and Off-Boarding.

Greater New York City Area

Cleaned up data and assisted with the migration from their legacy system to their new system, quickly learning through experience. Ensured invoices were all accurate and current for customers in the new FNT system, catching discrepancies and highlighting issues. Responsible for the creation of hundreds of Work Orders, Contracts, Cabinets/Racks, Panels.

Greater New York City Area

Successfully market and promote the International Cruise and Excursions travel brand through in-person customer interaction. Invite potential customers to VIP events, increasing sales and building widespread rapport. Consistently achieving 60+ Opts per day as a goal.

Greater New York City Area

Provided consultant services to companies in the Midtown New York area, involving IT best practices, cable management, desktop support services, Cisco Firewall and Meraki setup, and Windows Server management involving Active Directory setup from scratch and proper maintenance. Resolved issues remotely and on-site through an internal ticketing system.

Jersey City, NJ

Responsible for the following:- Training customers on our products either on-site or remotely using WebEx.- Performing installations and configurations for customers for our products.- Making recommendations based on provided information on different environments, being a source of technical knowledge new customers and existing customers can rely on..

Jersey City, NJ

- Responsibilities shifted from handling a large volume of cases, to being a mentor to all Senior and Tier 1 analysts.- Became the technical trainer for new hires in the support department.- Responsible only for highly escalated cases and big name accounts. - Responsible for managing our internal environment that customers use for log uploads, and the team.

Jersey City, NJ

• Responsible for taking care of higher profile cases and larger customers that require more experience to resolve in a timely manner.
• Being a mentor to the Tier 1 analysts, assisting with their cases and putting out potential fires before they begin.

Jersey City, NJ

• Responsible for taking calls and support tickets from customers in major corporations that use AvePoint’s products.
• Demands organizational skills, communication skills, and the ability to make quick judgments.
• Requires the ability to communicate ideas between on-site and off-site developers on issues, working with our internal team to resolve cases as swift as possible, and presenting those ideas to end-users in a clear and.
• Received multiple internal awards for handling and resolving the most cases per-month, showing success in a fast paced environment.

Jamaica, NY

• Provided support to end users, teachers and students on a variety of issues. Identified, researched, and resolved technical problems.
• Diagnosed and resolved network and local printer problems, SMART boards, software such as MS Outlook, malware, and installed new desktops for much of the administration.
• Responded to telephone calls, email and personnel requests for technical support.
• Re-designed the Dean's Office to more efficiently run wires throughout the room.
• Maintained hardware inventory and stock room computer supplies.
• Reclaimed and replaced -- if necessary -- student and teacher laptops for the next year.

Forest Hills, NY

• Responsible for handling customer cash and credit card transactions in purchasing products.
• Passed on knowledgeable information by answering customer inquiries on game software and hardware requirements.
• Kept apprised of company policies, procedures and guidelines in handling returns and resolving customer issues with products.
• Demanded professionalism and care during face-to-face discussions with customers when handling returns, trade-ins, and selling subscriptions.