TPA Services Director. Business development.

Property and Casualty Claims Examiner

Managed 5 team leads and 60 flood examiners. Responsible for all file reviews, payment authority approvals, quality control audits and all required administrative duties. Directly responsible for all of boarding and training of new examiners. Vendor management of all third party external partners and managed receipt and review of all estimates for quality assurance.

• Coordinated direct deployment of staff and independent adjusters on a national platform• Managed, directly supervised and trained contractor(s) for Call Center CAT Operations in preparation of Hurricane Matthew • Take inbound homeowners claims service calls and first notice of loss• Review XACT analysis for adjuster assignments and EMS assignments • Responsible for all phases of claims adjustment from first contact to claim conclusion to include fire, theft, water, wind… Show more • Coordinated direct deployment of staff and independent adjusters on a national platform• Managed, directly supervised and trained contractor(s) for Call Center CAT Operations in preparation of Hurricane Matthew • Take inbound homeowners claims service calls and first notice of loss• Review XACT analysis for adjuster assignments and EMS assignments • Responsible for all phases of claims adjustment from first contact to claim conclusion to include fire, theft, water, wind, hail, tornado and property claims • Exceptional knowledge of insurance contract, endorsements and form changes • Recognized for outstanding customer service and claim service Show less

• Directed all aspects of operations including, but not limited to, sales, service, and the coordination of all business functions. • Managed all hiring and training direction for new and existing staff prior to company events and client interaction to ensure quality and assurance.

• Residential/REO/Investor properties. • Performed all on site surveys, report analysis, and comparable examinations for residential market valuations.• CMA/BPO expertise for REO properties/Investment

• Accountable for all aspects of operations including, but not limited to, sales, service, and the coordination of all business functions. • Directed all hiring and training direction for new and existing staff prior to company events and client interaction to ensure quality and assurance. • Reduced labor cost by a 20% average among middle management to exceed company's quarterly projected goals.• Manage the talents, strengths, and behaviors of each individual in a… Show more • Accountable for all aspects of operations including, but not limited to, sales, service, and the coordination of all business functions. • Directed all hiring and training direction for new and existing staff prior to company events and client interaction to ensure quality and assurance. • Reduced labor cost by a 20% average among middle management to exceed company's quarterly projected goals.• Manage the talents, strengths, and behaviors of each individual in a diverse work group, while providing each employee with the opportunity to contribute to the goals and objectives Show less