With over a decade of experience at Crown Melbourne, I have honed my expertise in leadership, financial management, and customer experience within the gaming industry, particularly in the poker room. My roles involved not only translating broader business strategies into actionable short-term goals but also ensuring the consistent achievement of financial targets and operational excellence in the Table Games department, with a significant focus on poker.As a Table Games Area Manager with extensive experience in the Poker room, I have taken ownership of the customer experience, ensuring Crown's service values are consistently delivered by all team members. My ability to establish and monitor performance targets, provide coaching, and resolve disputes has significantly contributed to improved patron experiences and customer satisfaction in poker.I pride myself on my ability to lead and develop high-performing teams. By fostering a culture of continuous improvement and professional development, I ensure that my team members are motivated and equipped to deliver exceptional customer service. My commitment to open communication, performance management, and coaching has been pivotal in driving team success and enhancing customer satisfaction, especially within the poker room where player engagement is critical.In addition to my leadership skills, I have a strong background in financial management. I am adept at managing budgets, including revenue, costs, HR, and performance measures, and I consistently meet or exceed financial and non-financial key performance objectives (KPOs). My strategic approach and business acumen enable me to effectively manage daily operations, ensuring business continuity and performance, particularly in high-stakes poker environments.My experience stands out due to a blend of strategic planning, exceptional team leadership, and a relentless focus on customer satisfaction and operational excellence. Whether managing complex projects, developing teams, or driving business growth, my approach is always proactive, strategic, and results-driven.In summary, I am a results-driven professional with a passion for leadership, team development, and customer service, particularly in poker management. My diverse skill set and extensive experience in the gaming industry make me a valuable asset to any organization. I am always looking for new challenges and opportunities to apply my expertise and drive business success.